Vita Makovska
Edinburgh
Summary
Having owned a retail business in the Ukraine for 16 years, I have dealt successfully with all aspects of running a business including providing excellent customer service for many years. Having improved my English levels in recent months, I am now looking for a customer facing role in a fast-paced environment. I am an empathetic person with great work ethic and communication skills, and I really enjoy connecting with people and building strong relationships with customers.
Overview
32
32
years of professional experience
Work history
Volunteer store worker
Edinburgh Charity Shop
2023.04
Cleaner
The University of Edinburgh
2024.01 - 2025.07
- I currently work as a cleaner at the University of Edinburgh. I make sure that classrooms, offices, corridors, and toilets stay clean and welcoming for students and staff. I follow health and safety rules, use cleaning tools and products carefully, and work both on my own and with others to keep the university looking its best.
Volunteer Support Assistant
Volunteer organization "Abandoned Artist Team"
2024.12 - 2025.01
Warehouse Assistant
Warehouse “Schuh” (Bathgate)
2023.08 - 2023.12
Cleaner
The University of Edinburgh
2022.10 - 2023.06
Owner
Self-employed
2006.06 - 2022.05
- Company Overview: Owner of several clothing stores "Jeans Super Sale"
- I ran my own fashion retail business for 16 years, where I was responsible for day-to-day operations, all administrative and tax procedures, delivering high-quality customer service, liaising with manufacturers, stocktaking and ordering, handling cash and card payments, maintaining the shop, and staying up to date with fashion industry trends.
- Owner of several clothing stores "Jeans Super Sale"
Real Estate Agent
Professional Real Estate Agency
2018.03 - 2020.12
Operations Manager
Private Entertainment Company
2002.01 - 2005.12
Store Supervisor
Grocery Store
1997.09 - 2001.11
Senior Sales Assistant
Alcohol Store
1994.07 - 1997.08
Cashier
Cafeteria in a Large Department Store
1993.07 - 1994.07
- At the beginning of my career, I worked in a cafeteria where I was responsible for preparing and serving food and drinks, handling cash payments, keeping the area clean and tidy, and providing friendly customer service in a fast-paced environment.
Education
SCQF 5 - SVQ 2 - National 5, Skills for Work National 5, ESOL English
Edinburgh College
2024.08 - 6 2025
English language course according to the “Step” program from British Council - English Level 4
British Council
2024.04 - 6 2024
SCQF 4 - SVQ 1 - National 4, Skills for Work National 4, ESOL English
Edinburgh College
2023.08 - 6 2024
SCQF 3 - National 3 - Skills for Work National 3, ESOL ENGLISH
Edinburgh College
2022.08 - 6 2023
SCQF 4 - SVQ 1 - National 4, Skills for Work National 4, Organisation of Trade and Merchandising of Food Products
Khmelnitsky College of Trade and Economics
1991.09 - 6 1993
SCQF 3 - National 3 - Skills for Work National 3
Ukraine Secondary School
1980.08 - 5 1991
Skills
- Self-motivated
- Innovative problem solving
- Team player
- Communication skills
- Leadership skills
- Customer service skills
- Training
- Managing teams
- Dynamic storytelling
- Creativity
Languages
English (upper-intermediate)
Polish (beginner)
Russian (native)
Ukrainian (native)
Custom
I have many interests in particular psychology and this is something that I am passionate about. I have always been a 'people person' and love working with the public and being able to provide great customer service with a smile.
Timeline
Volunteer Support Assistant
Volunteer organization "Abandoned Artist Team"
2024.12 - 2025.01
SCQF 5 - SVQ 2 - National 5, Skills for Work National 5, ESOL English
Edinburgh College
2024.08 - 6 2025
English language course according to the “Step” program from British Council - English Level 4
British Council
2024.04 - 6 2024
Cleaner
The University of Edinburgh
2024.01 - 2025.07
Warehouse Assistant
Warehouse “Schuh” (Bathgate)
2023.08 - 2023.12
SCQF 4 - SVQ 1 - National 4, Skills for Work National 4, ESOL English
Edinburgh College
2023.08 - 6 2024
Volunteer store worker
Edinburgh Charity Shop
2023.04
Cleaner
The University of Edinburgh
2022.10 - 2023.06
SCQF 3 - National 3 - Skills for Work National 3, ESOL ENGLISH
Edinburgh College
2022.08 - 6 2023
Real Estate Agent
Professional Real Estate Agency
2018.03 - 2020.12
Owner
Self-employed
2006.06 - 2022.05
Operations Manager
Private Entertainment Company
2002.01 - 2005.12
Store Supervisor
Grocery Store
1997.09 - 2001.11
Senior Sales Assistant
Alcohol Store
1994.07 - 1997.08
Cashier
Cafeteria in a Large Department Store
1993.07 - 1994.07
SCQF 4 - SVQ 1 - National 4, Skills for Work National 4, Organisation of Trade and Merchandising of Food Products
Khmelnitsky College of Trade and Economics
1991.09 - 6 1993
SCQF 3 - National 3 - Skills for Work National 3
Ukraine Secondary School
1980.08 - 5 1991