Vishnu Kizhakkayil
Hindley Green
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative.
A highly resourceful, flexible, innovative, and enthusiastic individual who possess a considerable amount of knowledge regarding international tax Compliance, US Sales and use tax .A quick learner who can absorb new ideas and is experienced in coordinating, planning, and organizing a wide range of team activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
Overview
9
9
years of professional experience
Work History
Airport Customer Service Agent
Swissport
Manchester, Manchester
01.2024 - Current
- Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Conducted security screenings and inspections, prioritising passenger safety and compliance.
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Upsold guest experiences to maximise average booking value.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Completed bookings and reservation amendments using hospitality property management software.
Customer Care Agent
ABM
Manchester, England
10.2023 - Current
- Holding Airside Security Blue Pass.
- Collecting passengers from their arrival point at the airport to escorting them through security, passport control and onwards to their boarding gate.
- Ensuring wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collecting arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greeting passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assisting passengers that are transferring flights.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Using equipment safely and professionally.
- Providing manual lifting assistance as required.
- Recording progress of the passenger using the Personal Digital Assistant issued.
- Offered prompt solutions to maintain customer satisfaction.
Sortation Associate
Amazon Logistics
Haydock, Manchester, Merseyside, England
05.2023 - 10.2023
- Managed and redistributed missorted parcels, minimizing delay to
order processing. - Assisted in processing, assessing and unloading deliveries into
correct warehouse storage. - Used handheld scanners throughout package processing to
document order status and update customers on deliveries. - Received and sorted parcels quickly and accurately for timely,
reliable onward processing. - Supported stock reordering processes, improving operational
efficiency in high-volume warehouse environments. - Maintained extensive knowledge of warehouse and product
placement to achieve high efficiency. - Sorted packages into relevant postcodes, readying for swift dispatch
and delivery. - Conducted thorough quality inspections on products and packages,
ensuring all items stayed fault-free before dispatch. - Handled various goods according to regulatory guidelines,
including chemicals, alcohol and fresh produce.
Senior Associate
Pricewaterhouse Coopers Service Delivery Center
Bangalore, India
07.2021 - 04.2023
- My role is to review the data importing, sales and use tax returns, online filing Confirmations and assisting and addressing the problems faced while performing the return preparation
- I am also assigned with the complex client return preparation and data import
- Maintained compliance calendar to meet filing deadlines and requirements for different taxes.
- I have three coaches under me for whom I will be looking after the work allocation, Monthly production hours, discussing with them issues faced while performing compliance, boosting and motivating them
- Fielded tax-related queries from internal and external stakeholders.
- As a mentor I will be guiding them how to build career and motivate them to attend more firm provided trainings
- I always maintain setup periodic calls with my client along with my US senior managers
- This helps me to understand the requirement of my clients.
- Reconciled taxes and declarations to general ledgers for audit purposes.
- Managed and resolved client escalations, preserving client relationships and satisfaction.
- Worked with clients to decrease tax liabilities.
- Reconciled tax accounts with balance sheets and tracked pending taxes against submitted payments.
- Investigated and promptly addressed technical accounting issues to maintain high standards of process efficiencies.
- Reviewed tax legislative changes and modified accounting operations for compliance reasons.
- Worked with marketing to promote services and enhance brand visibility.
- Interpreted laws, rulings and regulations for businesses.
Senior Associate
KPMG
Kochi
11.2016 - 06.2021
- Worked with senior leadership to formulate and implement strategic business initiatives.
- Handling Complex compliance workbook using Vertex/OneSorce Software. This includes client data importing, determining the reasons for unaccounted variances, identification and removal of negative deductions and tax and applying outstanding credits based on the authority level.
- Managed and resolved client escalations, preserving client relationships and satisfaction.
- Drafted comprehensive project documentation for transparency and accountability.
- Facilitated knowledge-sharing sessions to disseminate best practices within team.
- Prepared annual and monthly tax returns and tax compliance documents.
- Filing and review the tax returns (Sales and Use). Filled in multiple DOR websites.
- Maintained professionalism and high attention to detail when working under pressure to deadlines.
- Reviewer of US tax compliance workbook, EDI returns, Hand Transcribe returns and generating EDI/Upload files.
- Monitored and anticipated tax legislation changes, adapting accounting processes to suit.
- Leading the BOT rejection Process.
- Managed documentation to support tax reporting activities.
- Responded to client requests for information with target timeframes for reliable service.
- Exemption Certificate support and Notice management.
- Sharing OSU compliance status report with US counter Parts.
- Support new hires and associate in preparation of electronic returns and compliance processing.
Associate
Xerox
Kochi, India
06.2015 - 09.2016
- Collected data to complete detailed financial reports for stakeholders and management.
- Executed billing tasks and recorded information in company databases.
- Updated accounting records with new payments, balances and customer information.
- Sales Order Creation.
- WBS code Creation and alteration.
- Quality Report Preparation.
- Process Documentation Preparation.
- Cash Application related reporting.
- Process Improvement Initiator in AR BTN & Poland.
Education
Master of Business Administration - Finance & Marketing
Happy Valley Business School
Coimbatore, India /2013 - /2015
Bachelor of Business Administration - Finance & HR
Sree Narayana. College
Kerala, India /2010 - /2013
Skills
- Tax compliance Processes and Review
- Tax Management
- Tax Return Filing and Review
- Tax Law
- Tax Audits
- Process Improvement Techniques
- Tax Litigation Knowledge
- Data Extraction
- Vertex
- Alteryx
- OneSorce Software
- Advanced MS Excel Skill
- SAP
- Advanced computer proficiency (PC
and Mac) - Effective time management
- Complex Problem Solving
- Report Generation and Statistics
- Customer Relations
- Reconciliation
Additional Information
- KPMG Rock Award.
- PWC SPOT Light Award.
- PWC SPOT Light Award.
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Native
Timeline
Airport Customer Service Agent
Swissport
01.2024 - Current
Customer Care Agent
ABM
10.2023 - Current
Sortation Associate
Amazon Logistics
05.2023 - 10.2023
Senior Associate
Pricewaterhouse Coopers Service Delivery Center
07.2021 - 04.2023
Senior Associate
KPMG
11.2016 - 06.2021
Associate
Xerox
06.2015 - 09.2016
Master of Business Administration - Finance & Marketing
Happy Valley Business School
/2013 - /2015
Bachelor of Business Administration - Finance & HR
Sree Narayana. College
/2010 - /2013
Reference
Name: Niby Roby
(Manager, Pricewaterhouse Coopers Service Delivery Center)
Email: niby.roby@pwc.com
Mob: +91 98461 39211
Name: Joseph Mathew
(Manager, KPMG)
Email: josephmathew1@kpmg.com
Mob: +91 90374 22887
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