Vishal Shukla
Reading,ENG
Summary
Seasoned Agile Project Manager and Scrum Master with a proven track record , enhancing team efficiency and project delivery through expert application of Agile and Scrum methodologies. Skilled in fostering stakeholder relationships and driving continuous improvement. Demonstrates strong leadership and JIRA proficiency, significantly boosting project success rates.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Agile Project Management / Scrum Master
3 –Public Sector UK
London
04.2023 - Current
- Directed and mentored 1 Scrum teams within a scrum environment, ensuring alignment with Agile practices
- Orchestrated Scrum ceremonies, including sprint planning, sprint review/demo, sprint retrospective, and scrum of scrums
- Collaborated closely with stakeholders, vendors, and the Product Owner to maintain a well-organized backlog
- Spearheaded PI planning sessions to identify risks, resolve dependencies, and address conflicts, while enhancing communication with other Scrum Masters and teams
- Identify and remove any impediments that might hinder the team's progress, working proactively to resolve issues
- Acting on a mitigation plan, track and communicate updates on sprint/release project to the project stakeholders and raise flags in SOS as warranted
Senior Associate – Project
Cognizant Technology Solutions
01.2013 - Current
- Recognizing & maintaining business standards for accuracy, productivity & managed resources & operations daily to ensure timely adherence to SLAs
- Working on planning, organizing, and managing multiple projects & setting priorities – resource planning, capacity planning and management, training, headcount planning, and analysis
- Promoting change and driving strategic initiatives through strong partnerships across the organization, displaying personal resilience and skills to lead through change, creating a shared vision building joint ownership
- Lead and member for implementing and POC of Cognizant BOT’s (Triage BOT, Duplicate Defect Detector, and Regression test optimizer) for two reputed Swiss Banks
- Experience with Test management tools such as ALM, JIRA, and ADO and leading triage meetings
- Delivering and implementing the project as per the scheduled deadline and extending post-implementation and maintenance support to the client
- Distributing and receiving sign-off on the project documents with scope, high-level solution design, project cost planning assumptions, risks, terms, and conditions
- Conducting requirement gathering, managing project issues and escalating where necessary and addressing changes in project scope, identifying potential crises, and devising contingency plans
- Playing a substantial role in long-term planning, project status reporting, and applying change control processes
- Coordinating with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed following best practices
- Administering day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management
- Designing new processes and developing standard workflow with the SMEs and gaining knowledge of legal/ compliance process
- Defining continuous Improvement of the standard process, based on KPIs & metrics, comprising governance of change/improvement
Agile Project Management / Scrum Master
Royal London Group
Edinburgh
09.2022 - 03.2023
- Support Continuous Improvement: Promote a culture of continuous learning and improvement within the team
- Help identify areas for improvement in processes, tools, and teamwork
- Ensure Scrum Adoption: Coach the team on Agile and Scrum principles, ensuring adherence to best practices and Scrum ceremonies
- Work with the Product Owner: Support the Product Owner in managing and prioritizing the product backlog, ensuring that the team is working on the highest-value features
- Foster Team Collaboration: Promote collaborative and organizing team culture
- Encourage open communication, trust, and accountability among team members
- Track Progress: Assist in tracking key Scrum metrics (e.g., burn down charts, velocity, etc.) and report progress to relevant stakeholders
- Stakeholder Management: Build strong relationships with key stakeholders (Product Owner, Development Team, etc.) and act as a liaison to ensure alignment and transparency
- Encourage Agile Mindset: Advocate for Agile methodologies across the organization, helping others understand the benefits and processes behind Scrum
Agile Project Management / Scrum Master
UBS Americas
Pune
10.2019 - 07.2022
- Lead daily stand-ups and scrum events
- Track, escalate, and remove impediments
- Report at biweekly Scrum of Scrum meetings
- Track burn down, Burn Up, and issues
- Work with teams to resolve issues
- Preparing and attending senior management reviews
- UAT support and co-ordination with users to resolve the issues
Offshore Test Lead
Credit Suisse AG
Pune
07.2013 - 09.2019
- Managed Preparation and review of test plan created test suite, execution of test cases and creation, modification of test cases
- Attended Defect Triage meeting and Maintaining Defect Log in QC and created consolidate reports to be sent to the client (DSR/WSR)
Senior Support Engineer
Microsoft | Convergys
Pune
12.2010 - 12.2012
- Handled calls for Professional customers for Microsoft on Windows server 2003, Windows 2003 R2, Windows 2008 R2
- As a Microsoft Support Professional, I have an experience of real time troubleshooting on Enterprise technologies, and good
- Experience in troubleshooting on Active directory, Providing appropriate services to the customers
- Meeting the service level agreement of the agency
- Understanding of the core Windows operating system with regards to the various technologies
- Mentored and nurtured new team members
Education
B.E. (E&I) -
Bansal Institute of Science & Technology
Bhopal, M.P.06-2009
12th -
St. John’s Sr. Sec. School
Bhopal03-2004
10th -
Raman Sr. Sec. School
Bhopal03-2001
Skills
- Agile Methodology
- Project Management
- Scrum Master
- Test Management
- Software Development Life Cycle (SDLC)
- JIRA
- ADO
- GitHub
- SAFe
- Scrum
- KANBAN
- Waterfall
- ETL Testing
- Functional
- Regression
- UI
- Ad-hoc
- Risk-Based Testing
- Compatibility Testing
Certification
- Certified Scrum Master from Scrum Alliance
- ISTQB Foundation level
- Internal Certification: Banking & Finance Domain
- ITIL Foundation
- Certified Service Now Administrator
Awards
- Best Team award, 2023
- Star Performer of the Quarter, 2019
- Project of the Quarter, 2018
- Dream Team Award, 2017
Languages
- English
- Hindi
Timeline
Agile Project Management / Scrum Master
3 –Public Sector UK
04.2023 - Current
Agile Project Management / Scrum Master
Royal London Group
09.2022 - 03.2023
Agile Project Management / Scrum Master
UBS Americas
10.2019 - 07.2022
Offshore Test Lead
Credit Suisse AG
07.2013 - 09.2019
Senior Associate – Project
Cognizant Technology Solutions
01.2013 - Current
Senior Support Engineer
Microsoft | Convergys
12.2010 - 12.2012
- Certified Scrum Master from Scrum Alliance
- ISTQB Foundation level
- Internal Certification: Banking & Finance Domain
- ITIL Foundation
- Certified Service Now Administrator
B.E. (E&I) -
Bansal Institute of Science & Technology
12th -
St. John’s Sr. Sec. School
10th -
Raman Sr. Sec. School
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