Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Vishal Shelar

Leicester,Leicestershire

Summary

A dedicated individual with excellent communication, time management, and various skills. I am also Enthusiastic, Patient and Confident in all aspects. Take pleasure working in a team and getting to know my work colleagues. I can work under pressure and use my own initiative. I have excellent communication skills ; polite, responsible and hardworking individual who brings dedication and positive energy into my work and team. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals who also like to explore new ideas and be very imaginative but still be realistic. I am very dedicated towards can-do attitude to new challenges, learning new skills and improvising it from my peers. I also have interpersonal skills and ability to speak and write multiple languages such as English, Hindi and Gujarati fluently. I am specialising in providing support services across various sectors. Skilled in problem-solving, customer service, and administrative tasks. Capable of ensuring smooth operations and maintaining high satisfaction levels. Committed to enhancing organisational productivity through innovative solutions and continuous improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Welfare Support Officer

Mears Group
Leicester
11.2024 - Current
  • Employed active listening and communication skills to handle escalated and complex calls, achieving 90% positive outcome.
  • Drove customer retention, building engaging relationships through every interaction.
  • Ability to negotiate with service users and contractors to resolve issues & achieve service delivery.
  • Proactively set standards for quality of work, service and takes ownership of own cases of welfare.
  • Carry out induction when new service users have arrived in the UK.
  • Work effectively along with Ministry of Defence to ensure we integrate the services users correctly.
  • Provide extra support where required based on individual needs.
  • Attend meetings on weekly bases with MOD and other third parties to ensure the operation running smoothly.

Aesthetic practitioner

Self employed
Leicester, Leicestershire
08.2024 - Current
  • Performed facial, body and add-on treatments in alignment with salon offerings.
  • Built strong and loyal client base with consistently positive feedback and word-of-mouth referrals.
  • Discovered guest needs and made appropriate treatment and product recommendations.
  • Adhered to professional image standards surrounding workstation and salon cleanliness.
  • Booked and managed customer appointments using CRM system.
  • Conducted skin analyses, provided expert skincare advice.
  • Kept abreast with latest industry trends by attending professional development courses regularly.
  • Handled complex scheduling and pre-booking for all client services.

Housing officer

Serco
Leicester, Leicestershire
08.2023 - 09.2024
  • Delivered reliable housing management service for over 300 refugee Home office properties across the Leicestershire country and other cites.
  • Implemented changes ensure induction and moving process is delt correct.
  • Maintained a robust complaint management system to help boost Service user's needs and provide customer service to our service users and third parties.
  • Facilitated smooth running of tenancy audits by completing documentation ahead of deadlines.
  • Assisted with clerical tasks to aid report production and data management.
  • Updated enforcement methods to achieve significant reduction of repeat offences.
  • Conducted periodic visits, reporting issues and incidents in line with procedures such as safeguarding and maintenance.
  • Carry out inspection based on PEEP and regulations where required.
  • Sign post where required through migrant help. Use of Big ward to translate the conversation.

Enhance Security Officer

Secure Care Limited
Leicester, Leicestershire
11.2022 - 08.2023
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
  • Delivered emergency procedures and liaised with police, firefighters and medical staff.
  • Implemented loss prevention strategies and handled for Hospital Staff and Patient.
  • Reported suspicious activities and persons to law enforcement for appropriate incident management.
  • To ensure the safety of other patients from aggressive & abusive patients.
  • Updated team and coordinated responsibilities using two-way radio system.
  • De-escalated threatening behaviour with firm and commanding presence.

Property Area Manager

Alexander Housing
Leicester, Leicestershire
03.2022 - 06.2022
  • Conducted background verification to accurately determine and validate resident rental eligibility.
  • Managed portfolio of 250 rooms across the site , generating £900,000 in annual revenue.
  • Conducting tenancy contract for renewals and new tenancy agreements with room introduction.
  • Facilitated strategic decision-making, producing financial reports through SAP. Managing a team of three people along with social media.
  • Maintained positive tenant relationships, achieving maximum level of satisfaction score in tenant surveys.
  • Exceeded profitability targets by regularly reviewing and managing individual and team performance.
  • Administered lease renewals and terminations, overseeing contract procurement, monitoring and management.
  • Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
  • Built and sustained strong working relationships with local authorities, community groups and housing charities to successfully improve the reputation of provision.

Customer Relation Advisor

British Gas
Leicester, Leicestershire
11.2019 - 08.2020
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Recorded customer communications to maintain proper documentation.
  • Coached and trained team members to increase productivity and growth.
  • Registered and updated accurate customer information on database.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Liaised with team to develop strategies in improving customer service.
  • Communicated with Field contracts regarding customer appointment to verify availability and timeline of completing a job.

Case management officer

Santander UK
Leicester, Leicestershire
11.2018 - 04.2019
  • Promoted safeguarding standards in line with updated regulations to help protect from risk.
  • Monitored record keeping to enforce high standards of document control and champion transparency.
  • Collaborated with management team to strengthen operational delivery to meet high quality standards.
  • Built positive working relationships with local authority departments, charities and other external organisations.
  • Adapted to changing needs of service users by analysing data and feedback to identify areas requiring improvement.
  • Conducting work each PIP cases for credit cards, mortgage and other financial products.
  • Completed ID&V on each cases and inputting the right data onto the spreed sheet.
  • Worked closely with external parties to align work with mission statement and maximise impact.

Business Account Opening Analyst

HSBC UK
Leicester, Leicestershire
02.2017 - 08.2018
  • Planned and managed business optimisation projects to boosting profitability.
  • Established cordial relationships with key stakeholders to align vision and benefits.
  • Minimised financial impact, formulating mitigation plans to manage and reduce risks.
  • Track of KPIs and account opening application stats
    on daily manner.
  • Prepare bank deposits using accounting principles
    and record keeping methods.
  • Provide support to business customers via emails,
    live chat and over the phone.
  • Provide timely response to customer inquiries
    regarding their account opening application.

Education

GCSEs -

Babington community college

Skills

  • Tenancy management and enforcement
  • Current housing law and legislation
  • Repair request investigation
  • Customer assistance
  • Effective customer communication
  • Conflict Resolution Techniques
  • Background Checks
  • Firearms Expertise
  • File and Records Management
  • De-Escalation Techniques
  • Commercial Property
  • First Aid and CPR Certified
  • Security Guard License
  • Medical Emergency Response
  • Persuasive & Multiple languages
  • Microsoft office suite proficiency
  • Critical-thinking
  • Shipping and receiving
  • Decision making
  • Stress management
  • Persuasive communication
  • Health and Safety Compliance
  • Industry networking
  • Skin rejuvenation
  • Botox administration
  • Knowledge of anatomy

Languages

Hindi
Beginner
Gujarati
Beginner
English
Beginner

Certification

CPD / Ofqual Qualified Aesthetic Practitioner.

SIA Licence

Housing Management Level 5

Mortgage Advisor Level 3

Team management Level 3

Timeline

Welfare Support Officer

Mears Group
11.2024 - Current

Aesthetic practitioner

Self employed
08.2024 - Current

Housing officer

Serco
08.2023 - 09.2024

Enhance Security Officer

Secure Care Limited
11.2022 - 08.2023

Property Area Manager

Alexander Housing
03.2022 - 06.2022

Customer Relation Advisor

British Gas
11.2019 - 08.2020

Case management officer

Santander UK
11.2018 - 04.2019

Business Account Opening Analyst

HSBC UK
02.2017 - 08.2018

GCSEs -

Babington community college

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Vishal Shelar