Vishal Kharb
Wembley,Greater London
Summary
Customer service professional with a proven track record in ensuring order accuracy and enhancing client satisfaction. Skilled in multitasking within high-pressure environments. Proficient in MS Office and booking systems, complemented by strong time management and communication skills.
Overview
3
3
years of professional experience
Work history
Front desk receptionist
Ibis Hotel
Dehradun, India
2023.11 - 2024.12
- Executed front desk operations, greeting visitors and managing appointments.
- Handled calls and emails to coordinate scheduling efficiently.
- Maintained accurate records while assisting with administrative tasks.
- Delivered exceptional customer service and support to enhance visitor experience.
Assistant Waiter
Lemon Tree Hotel
Dehradun, India
2022.06 - 2023.08
- Delivered friendly and efficient customer service while taking orders and serving food and beverages.
- Maintained table cleanliness and handled payments to streamline operations.
- Provided assistance with menu knowledge, including drink pairings for enhanced guest experience.
Education
Master of Science - International Management and Business Development
Glasgow Caledonian University (GCU)
2025.05 -
Bachelor's of Computer Application - Computer Applications / Information Technology
Maharaja Agrasen Himalayan Garhwal University
2018.08 - 2021.07
Skills
- Customer service excellence
- Order accuracy
- Multitasking in fast-paced environments
- Menu and drink pairing expertise
- Communication and teamwork
- Conflict resolution strategies
- Computer proficiency (eg, MS Office, booking systems)
- Time management skills
- Phone and email etiquette
- Appointment scheduling
Languages
English
Hindi
Affiliations
- Travelling
- Playing games
Timeline
Master of Science - International Management and Business Development
Glasgow Caledonian University (GCU)
2025.05 -
Front desk receptionist
Ibis Hotel
2023.11 - 2024.12
Assistant Waiter
Lemon Tree Hotel
2022.06 - 2023.08
Bachelor's of Computer Application - Computer Applications / Information Technology
Maharaja Agrasen Himalayan Garhwal University
2018.08 - 2021.07