Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager
Vishal

Vishal

London,ENG

Summary

Offering strong leadership qualities and a collaborative mindset, eager to learn and develop within this environment. Brings foundational understanding of management principles and operational workflows, coupled with problem-solving and communication skills. Ready to use and develop leadership and organizational skills in Duty Manager role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Duty Manager

Apex City Of London
11.2023 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members in applying best practices and following procedures.
  • Supervised and coordinated team to provide guidance and support and maximise performance.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.

Hotel Front Desk Receptionist

Novotel
09.2022 - 11.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.

Hotel Management Trainee

Smith Hotels
07.2021 - 07.2022
  • Collaborated with team members to ensure seamless guest experience throughout their stay.
  • Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.

Education

Master of Science - Leadership And Statistics

University Of Law Business School
London, United Kingdom
09-2023

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Handlings HMS and opera cloud
  • Operations management
  • Customer communication
  • Attention to detail
  • Written and oral communication
  • Relationship building

Certification

CMI Level 7 Project Management

Apex Employee of the Quarter

First Aid Certification

Languages

English
Native language
English
Proficient
C2

Timeline

Duty Manager

Apex City Of London
11.2023 - Current

Hotel Front Desk Receptionist

Novotel
09.2022 - 11.2023

Hotel Management Trainee

Smith Hotels
07.2021 - 07.2022

Master of Science - Leadership And Statistics

University Of Law Business School

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