Vishal Adav
Hatfield,Hertfordshire
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Team Leader
Co-op
Hatfield, Hertfordshire
05.2021 - Current
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
Cyber Security Intern
Cloudy People
Upper Woburn Palace, London
10.2021 - 05.2022
- Contributed to reports and papers to be published at cybersecurity conferences.
- Made suggestions to expand company service portfolio.
- Gained knowledge of industry-critical trends, methodologies and technologies.
- Worked with range of teams within cyber security business to develop new innovations.
- Built and maintained strong working relationships with colleagues.
- Researched market for new cybersecurity technologies and design tests to evaluate.
- Interacted with customers and reacted rapidly to changing requirements.
- Communicated clearly and concisely with clients, asking questions and anticipating needs.
Customer Service Executive
Capita India Pvt. Ltd.
Mumbai, India
11.2018 - 10.2019
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
Technical Support Engineer
Skyscript Technologies Pvt. Ltd.
Mumbai, India
07.2016 - 08.2018
- Reduced escalation workload and maintained timely feedback to management.
- Assisted sales team with technical presentations and aftersales support.
- Offered bespoke solutions to tackle security and performance issues.
- Recommended and implemented configuration changes and system additions to optimise performance.
- Provided technical support throughout development phases of new products.
- Wrote technical documents related to current products for publishing on support page.
- Monitor and maintain computer systems, software and networks.
- Performed on-site beta testing for new systems to identify and resolve potential problems.
Customer Service Representative (Air India)
Sutherland Pvt. Ltd.
Mumbai, India
12.2015 - 07.2016
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Event Manager
Self-Employed
Mumbai, India
11.2012 - 10.2015
- Fostered relationships with local and national vendors to support favourable pricing and delivery options.
- Prepared, monitored and maintained event budgets.
- Solicited client feedback to assess event success and uncover opportunities for improvement.
- Reconciled accounts payable and receivable functions to maintain proper budget allocation and capital.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Processed payment for event vendors, venues and staff.
- Interviewed clients to understand event scopes of work, establish budgets and timelines.
- Paid and settled with vendors, venues, staff and contracted services.
Education
Master of Science - Advanced Computer Science
University of Hertfordshire
Hatfield 01.2021 -
Bachelor of Science - Computer Science
Calorx Teachers' University
India /2014 - /2017
Diploma of Higher Education - Science
Maharashtra State Board
India /2010 - /2012
Skills
- Team development strategies
- Team supervision
- Customer relationship management
- Client support
- Superior communication skills
- Concise time management
- Network troubleshooting
- Technical issues analysis
- Desktop support
- Account management
- Cash Handling
- Point of sale operation
- Till counting
- Key holder
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Timeline
Cyber Security Intern
Cloudy People
10.2021 - 05.2022
Team Leader
Co-op
05.2021 - Current
Master of Science - Advanced Computer Science
University of Hertfordshire
01.2021 -
Customer Service Executive
Capita India Pvt. Ltd.
11.2018 - 10.2019
Technical Support Engineer
Skyscript Technologies Pvt. Ltd.
07.2016 - 08.2018
Customer Service Representative (Air India)
Sutherland Pvt. Ltd.
12.2015 - 07.2016
Event Manager
Self-Employed
11.2012 - 10.2015
Bachelor of Science - Computer Science
Calorx Teachers' University
/2014 - /2017
Diploma of Higher Education - Science
Maharashtra State Board
/2010 - /2012
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