Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Custom
Personal Information
Affiliations
Timeline
Generic
VISAKH T PILLAI

VISAKH T PILLAI

Caterham,Surrey

Summary

Skilled professional specializing in test strategy design, mobile app testing, and web application testing. Proven leadership abilities and expertise in bug tracking software, with a solid foundation in databases and SQL queries. Recognized for effective communication, multitasking, problem-solving, interpersonal skills and performance under pressure. Aims to advance in quality assurance roles while enhancing organizational efficiency through manual testing and documentation writing. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude. Ready to use and develop teamwork, empathy, and conflict resolution in any role.

Overview

2026
2026
years of professional experience
6027
6027
years of post-secondary education

Work history

Food service assistant

Compass Group UK & Ireland
  • Maintained cleanliness standards to enhance dining experience and ensure hygiene compliance.
  • Served customers efficiently during busy lunch hours, reducing waiting time significantly.
  • Trained new staff members, resulting in increased team efficiency and service quality.
  • Managed stock inventory to ensure availability of necessary ingredients for food preparation.
  • Prepared hot and cold meals catering to diverse customer preferences with professionalism.
  • Delivered food and drinks promptly to respective tables, minimising delays in service.
  • Cultivated a friendly environment by delivering dedicated customer service consistently.
  • Kept kitchen equipment clean and organised, maintaining optimal functionality at all times.
  • Ensured compliance with health and safety regulations for safe dining experience.
  • Kept kitchen equipment clean and organised, maintained optimal functionality.
  • Fostered positive working relationships with team members, led to increased productivity.
  • Promoted to shift supervisor due to exceptional performance.

Customer service assistant

Compass Group UK & Ireland
Caterham, Surrey
07.2023 - Current
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Prioritised tasks during busy periods for maximised productivity .
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Processed returns and exchanges swiftly, enhancing customer satisfaction levels.

Housekeeping cleaner

COOMBE DINGLE NURSING HOME
Caterham, Surrey
09.2021 - 06.2023
  • Improved efficiency with careful planning and execution of daily housekeeping duties.
  • Completed housekeeping chores promptly without sacrificing quality of workmanship.
  • Prioritised safety precautions throughout the cleaning process mitigating risk of accidents or injuries within the household.
  • Maintained clean and organised living spaces by performing regular deep cleaning tasks.
  • Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
  • Handled delicate items carefully during cleaning to prevent damage or loss.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.

Housekeeping cleaner

CATERHAM SCHOOL
Caterham, Surrey
06.2020 - 08.2021
  • Delivered exceptional customer service, securing repeat business from satisfied clients.
  • Maintained spotless environments through diligent dusting, mopping, and sweeping tasks.
  • Managed inventory of cleaning supplies to prevent shortages and ensure availability.
  • Executed regular deep cleaning tasks to uphold clean and organised living spaces.
  • Completed housekeeping chores promptly while maintaining high-quality standards.
  • Respected client privacy during housekeeping duties, ensuring confidentiality.
  • Handled delicate items with care to avoid damage during cleaning processes.
  • Serviced bathrooms with fresh supplies, ensuring cleanliness and hygiene.

QA Tester

INTERLAND Technology Services Pvt Ltd.
01.2017 - 01.2019
  • Executed comprehensive test plans to ensure product readiness for target audience.
  • Developed user-friendly interfaces through constructive feedback on usability tests.
  • Optimised software testing processes to strengthen Quality Assurance measures.
  • Assessed system specifications to evaluate features and ascertain software value.
  • Maintained test environments to effectively reduce wear and tear.
  • Formulated detailed reports on findings, discrepancies, and technical issues for management review.
  • Collaborated with developers to facilitate seamless integration of new features.
  • Prioritised tasks to enhance efficiency during peak development periods.

IT Solution Architect

INTERLAND Technology Services Pvt Ltd.
01.2015 - 01.2017
  • Facilitated enhancements in system efficiency through robust software architecture designs.
  • Identified architectural issues, enabling proactive resolutions to mitigate impacts.
  • Collaborated with stakeholders to develop bespoke IT solutions tailored to specific requirements.
  • Oversaw all phases of software development lifecycle, ensuring quality assurance at every stage.
  • Provided technical leadership during projects, ensuring alignment with organisational objectives.
  • Managed project planning, resource allocation, and documentation to minimise downtime.
  • Delivered high-quality solutions under tight deadlines while adhering to project scope.
  • Conducted research to evaluate systems design and process efficiency.

Education

Bachelor of Science - Computer Science Engineering

PSN College , Anna University
Tamil Nadu
04.2012

Associate of Science - Biology Science

Govt. Model Higher Secondary School
Kerala
03.2008

GED - State Board Education Level

St. Mary's High School
Kerala
03.2006

Skills

  • Test strategy design
  • Patience and persistence
  • Understanding of databases
  • Mobile app testing
  • Pressure handling
  • System checks
  • Leadership quality
  • Bug tracking software proficiency
  • Documentation writing
  • Web application testing
  • Manual testing
  • Test case creation
  • SQL queries
  • Food allergen certification
  • Portions control
  • Waste minimisation practice
  • Hygiene awareness
  • Equipment handling
  • Catering proficiency
  • Clear communication
  • Efficient multitasking

Accomplishments

  • Certificate from IBM (Programming through C), 05/01/09
  • Certificate from IBM (OOP Using C++), 10/01/09
  • Certificate from Logic Software Solutions (Asp.net(Level 1)), 04/01/12
  • Certificate from Solution Infotech (Industry Ready .NET Professional Program), 01/01/13
  • Certificate from PSN CET (For Basketball, Hockey, Volleyball), 04/01/12

Languages

English
Hindi
Malayalam
Tamil

Custom

  • SMS (School Management System), 01/01/16, 05/31/19, An advanced web-based School/College management system offering high flexibility and features.
  • School Safety & Security System, 11/01/16, 08/31/17, A web application for student tracking and attendance using beacon devices.
  • Virtual Account System, 04/01/17, 08/31/19, Designed to collect corporate bills and invoices from bank's customers.
  • Escrow System, 03/01/18, 08/31/19, A web application for tracking escrow-related applications.

Personal Information

  • Date of birth: 09/23/90
  • Gender: Male
  • Nationality: Indian

Affiliations

  • Cricket, Football, Basket Ball, Volley Ball, Chess

Timeline

Customer service assistant

Compass Group UK & Ireland
07.2023 - Current

Housekeeping cleaner

COOMBE DINGLE NURSING HOME
09.2021 - 06.2023

Housekeeping cleaner

CATERHAM SCHOOL
06.2020 - 08.2021

QA Tester

INTERLAND Technology Services Pvt Ltd.
01.2017 - 01.2019

IT Solution Architect

INTERLAND Technology Services Pvt Ltd.
01.2015 - 01.2017

Food service assistant

Compass Group UK & Ireland

Bachelor of Science - Computer Science Engineering

PSN College , Anna University

Associate of Science - Biology Science

Govt. Model Higher Secondary School

GED - State Board Education Level

St. Mary's High School

Similar Profiles

Create profile
VISAKH T PILLAI