VIRGINIA OJOMO
HATFIELD
Summary
Dynamic and results-oriented professional with a proven track record in diverse roles. I bring a unique blend of strategic insight, leadership acumen, and operational excellence to every project and team I engage with.
With a passion for delivering exceptional results and exceeding client expectations, I thrive in fast-paced environments and excel at driving projects to successful completion within scope, budget, and timeline constraints.
Overview
25
25
years of professional experience
Work History
Experiential Self-Employed Contractor
N20 Limited
09.2023 - Current
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed and improved time management and organizational skills to maximise personal productivity.
Experiential Promotional Temp Staff
Eventeem Limited
07.2023 - Current
- Amplified brand awareness by through active interaction and product demonstrations
- Established positive relationships with customers and other staff members.
- Achieved increase in sales conversion rates by effectively communicating product benefits and features
- Collaborated with event organizers to ensure seamless execution, resulting in consistently positive feedback from attendees.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Beauty Advisor Self-Employed Contractor
Fortem & Mode
04.2023 - Current
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Recommended complementary purchases to customers, increasing revenue.
Event Project Manager
Any Event Plus
11.2015 - 07.2022
- Successfully managed and executed over 50 events annually, ranging from corporate events to large scale festivals, exceeding client expectations
- Managed event budgets ranging from N8million to N50million (£10k to £50k), consistently delivering within or under budget constraints, resulting in an average cost savings of 15%
- Spearheaded a team of up to 20+ event staff and vendors, fostering a collaborative environment and achieving a 95% satisfaction rate among team members
- Negotiated contracts with venues, vendors, and service providers, resulting in an average cost reduction of 10% per event while maintaining high-quality standards
- Implemented data-driven strategies for attendee engagement, resulting in a 20% increase in event attendance year-over year
- Utilized project management software to streamline workflows and improve communication, reducing project completion time by 15%
- Analyzed post-event surveys and feedback to identify areas for improvement, leading to a 25% increase in overall event satisfaction ratings for five years
- Collaborated with marketing teams to develop promotional campaigns, resulting in a 30% increase in social media engagement and event awareness.
Event Coordinator/Administration Assistant
Any Event Plus
08.2010 - 07.2015
- Coordinated logistics and executed all aspects of corporate events, including conferences, product launches, and seminars, ensuring seamless execution and client satisfaction
- Facilitated vendor relationship, negotiated contracts and securing favorable terms, resulting in an average cost reduction of 10%, per event
- Produced post-event reports analyzing attendee feedback and event performance metrics, informing future event strategies and improvements
- Provided administrative support to senior management, including calendar management, travel coordination and expense tracking, optimizing executives’ productivity.
Junior Project Manager
The 1922 Limited
12.2007 - 07.2010
- Implemented a data-driven approach to project management, leveraging analytics to identify inefficiencies and optimize processes
- Managed a portfolio of over 50 projects, achieving an average of 10% cost savings through strategic resource allocation and negotiation with vendors
- Utilized project management software to track progress, streamline communication, and provide real-time updates to stakeholders, resulting in a 15% increase in overall project efficiency
- Analyzed project performance metrics, including ROI, KPIs, and milestones, to assess project success and identify areas for improvement
- Led weekly meetings to review project status, address challenges, and facilitate collaboration among cross-functional teams, resulting in a 20% decrease in project delays
- Collaborated with the finance department to develop accurate project budgets, forecast expenditures, and ensure alignment with organizational objectives.
Administration Supervisor
MTN Communications Limited
09.2002 - 08.2006
- Directed and oversaw administrative operations within the Customer Service Department, ensuring efficiency and adherence to company policies
- Implemented streamlined processes that resulted in a 20% reduction in response to customer inquiries
- Managed a team of 12 administrative staff, providing guidance and support to enhance productivity and morale
- Analyzed and optimized workflow procedures, leading to a 15% increase in departmental productivity
- Spearheaded the digitization of records, resulting in a 30% reduction in paper usage and associated costs
- Conducted regular performance evaluations and implemented training programs to develop staff skills and capabilities.
Customer Service Advisor
MTN Communications Limited
07.2001 - 08.2002
- Provided assistance to an average of 50 customers per day, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Consistently met and exceeded performances metrics, including customer satisfaction and sales targets
- Received recognition for resolving complex customer issues promptly and effectively, contributing to team success
- Implemented a new feedback system resulting in a 20% increase in customer feedback response rate, facilitating continuous improvement in service quality.
Quality Assurance Intern
Mobil Oil Nigeria
12.1999 - 02.2001
- Conducted 10+ quality audits and inspections, resulting in a 20% reduction in non-conformities
- Contributed to cross-functional projects, improving operational efficiency by 10%
- Analyzed data, driving a 5% enhancement in process optimization
- Supported documentation of quality procedures, ensuring alignment with ISO 9000 standards.
Education
Master of Business Administration in Project Management -
University of Hertfordshire
Skills
- Excellent written and verbal communication skills
- Time management and problem-solving skills
- Flexible and adaptable to a variety of tasks and situations
- Multitasking ability while maintaining attention to detail and meeting deadlines
- Strong interpersonal and leadership skills Budgeting, Financial, Risk and Vendor Management
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Experience working with MS Project, Asana, Trello and Procura Hands-on experience using Six Sigma, LEAN (Yellow Belt), and Agile methodologies
- Database, Scheduling, Procurement and Inventory Management
- Social Media Promotion
- Recordkeeping and Reporting
- Schedule Management
- Office Administration
- Meeting planning
Notableprojects
- Events/Team Leader/Manager: All Corporate Product Launch for P&G Nigeria 2015-2022
- Team Leader: International Expansion Launch for Kimberley Clark Nigeria 2021
Awards
MTN Nigeria Employee Awards 2005
References
Available on request.
Timeline
Experiential Self-Employed Contractor
N20 Limited
09.2023 - Current
Experiential Promotional Temp Staff
Eventeem Limited
07.2023 - Current
Beauty Advisor Self-Employed Contractor
Fortem & Mode
04.2023 - Current
Event Project Manager
Any Event Plus
11.2015 - 07.2022
Event Coordinator/Administration Assistant
Any Event Plus
08.2010 - 07.2015
Junior Project Manager
The 1922 Limited
12.2007 - 07.2010
Administration Supervisor
MTN Communications Limited
09.2002 - 08.2006
Customer Service Advisor
MTN Communications Limited
07.2001 - 08.2002
Quality Assurance Intern
Mobil Oil Nigeria
12.1999 - 02.2001
Master of Business Administration in Project Management -
University of Hertfordshire
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