Virgilio Lumakin Jr.
Newcastle upon Tyne
Summary
Accomplished professional with extensive expertise in multi-department operations management, hospitality, and events coordination. Demonstrates a strong track record in sales and account management, excelling in both B2B and B2C environments. Proficient in digital strategy, including SEO and paid ads, alongside skills in web design and courier logistics. Adept at route planning, staff training, team building, and optimising processes to enhance client experience. Committed to maintaining high standards of health & safety, food hygiene, and first aid. Career goals include leveraging skills in venue coordination and digital strategy to drive business growth and client satisfaction.
Overview
16
16
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Founder / Director
C4 Digital Solutions Ltd.
Newcastle upon Tyne, Tyne and Wear
06.2025 - 07.2025
- Established UK-registered digital agency specialising in website design, SEO, and branding services.
- Consulted with small businesses to create customised digital growth strategies.
- Cultivated value-driven partnerships alongside sustainable marketing initiatives.
Parcel Courier (Multi-Drop)
Evri/Yodel
Bracknell, Bracknell Forest
06.2025 - 07.2025
- Completed 150-200 parcel deliveries daily using personal vehicle.
- Initiated courier work to develop logistical experience and improve time management skills.
- Demonstrated independence, precision, and punctuality in fast-paced environments.
F&B Supervisor
Royal Berkshire Hotel
Ascot
01.2025 - 06.2025
- Supervised F&B operations during high-end events and weddings to ensure excellence.
- Addressed hotel-wide issues during Duty Manager shifts, enhancing guest experiences.
- Contributed to scheduling and stock management, maintaining service standards.
Meeting & Events Operations Manager
Village Hotel Bracknell
Bracknell
08.2024 - 04.2025
- Successfully managed M&E department while overseeing Pub & Grill Assistant Manager duties.
- Solely directed two departments, enhancing operational efficiency.
- Executed AM/PM Duty Manager shifts, resolving service issues promptly.
- Collaborated with senior leadership and various departments to ensure seamless operations.
- Streamlined workflows, achieving 20% improvement in event readiness and customer satisfaction.
Operations Manager
Kusina Filipina
Woking, Surrey
01.2024 - 06.2024
- Co-created menu and developed innovative drink recipes to enhance customer experience.
- Designed full customer journey to optimise service delivery and satisfaction.
- Engineered POS, booking, and takeaway systems to streamline operations.
- Achieved hygiene rating increase from 0 to 5 stars, elevating establishment’s reputation.
- Boosted Google reviews from 24 to over 200, maintaining 4.8-star average.
- Drove community engagement initiatives, generating regional interest in Filipino cuisine.
- Facilitated digital brand launch to expand market reach.
Co-Owner / Director (Sales, Marketing, Client Delivery)
AD INFINITY
Bracknell, Bracknell Forest
05.2023 - 01.2024
- Oversaw brand strategy and marketing execution, enhancing lead generation across diverse industries.
- Delivered customised campaign solutions that drove measurable growth and client retention.
- Acted as lead Account Manager and Project Manager for all retained clients.
- Established foundational systems and scalable marketing assets for sustainable success.
Operations Manager
INTOKU Restaurants
Windsor, Windsor and Maidenhead
08.2020 - 01.2024
- Company Overview: 3 Locations
- Operated and supported three branches simultaneously: Reading, Wokingham, and Windsor.
- Designed and implemented POS, staff workflows, bar/coffee/service training, customer journey, and online presence.
- Managed recruitment, supplier relations, inventory, H&S, allergens, and food hygiene compliance.
- Executed B2B/B2C outreach strategies including D2D, street marketing, calls, and campaign design.
- Personally covered food prep, delivery routing, kitchen operations, IT support, and service delivery during staffing gaps.
- 3 Locations
Founder
Jubilant Redemption Group Ltd.
Newcastle upon Tyne, Tyne and Wear
03.2020 - 01.2021
- Launched healthcare recruitment agency, overseeing complete sourcing and placement processes.
- Demonstrated entrepreneurial initiative by navigating challenges posed by COVID-19.
- Exhibited resilience through strategic adjustments during business pause.
Sales Representative
AGO Outsourcing / TOTO Energy
Newcastle upon Tyne, Tyne and Wear
01.2018 - 01.2019
- Represented Scottish Power and TOTO in outbound telesales, achieving consistent sales commissions.
- Conducted 1,000 calls with 25% contact rate, resulting in approximately 250 conversations.
- Converted 15% of conversations into leads, generating roughly 38 potential sales opportunities.
- Closed approximately 7 to 8 sales, adhering to strict compliance frameworks using approved scripts.
Warehouse Operative
Blue Arrow
Newcastle upon Tyne, Tyne and Wear
01.2018 - 12.2018
- Operated welding robots and maintained machinery for quality assurance in automotive manufacturing.
- Executed precise pick-and-pack operations for pharmaceuticals on conveyor systems.
- Managed processing of over 100 of materials daily at UNIPRESS & Pharma Warehouse.
Customer Service Advisor
Teleperformance / Convergys
Manchester, Lancashire
01.2017 - 01.2018
- Managed over 100 banking and energy customer queries via inbound channels daily.
- Achieved weekly KPI targets at 100% through effective complaint handling.
- Adhered to compliance regulations while resolving customer complaints using established scripts.
Reablement Support Worker
Ark HealthCare
Manchester, Lancashire
01.2016 - 01.2017
- Delivered care and physiotherapy routines daily to elderly clients across multiple households.
- Logged reports to track progress and ensure quality of service.
- Encouraged mobility in clients, enhancing confidence through consistent engagement.
- 100% Positive Feedback and Customer Satisfactory
Front of House & Hospitality Roles
Sapporo | Hard Rock | Yo! Sushi | Living Ventures
Manchester, Greater Manchester
08.2009 - 06.2010
- Hosted and trained service teams in premium venues to optimise high-volume operations.
- Delivered VIP service, resulting in minimum of 30% increase in sales and revenue.
- Led masterclasses that enhanced team skills, earning commendations for professionalism and enthusiasm.
Education
Access Module - People, Work and Society
The Open University
Manchester 10.2018 - 07.2019
Sales Training - Sales & Marketing
Cardone University
United KingdomNVQ Level 3 - IT
Zenos Academy
Manchester 02.2010 - 08.2010
Skills
- Multi-department operations management
- Hospitality and events coordination
- Sales and account management
- B2B and B2C strategies
- Digital marketing and SEO
- Paid advertising campaigns
- Web design and development
- Logistics and route planning
- Staff training and team building
- POS and booking systems
- Inventory management systems
- Client experience and CRM solutions
- Complaint resolution strategies
- Health, safety, and food hygiene
- First aid certification
- Process optimisation techniques
- Time management skills
Certification
- First Aid (St. John Ambulance)
- Food Hygiene & Allergens
- Health & Safety Compliance
- Wine & Food Pairing
- Manual Handling
Availability
Immediate Start from 28/07/2025
Languages
English
Fluent
References
References available upon request.
Timeline
Parcel Courier (Multi-Drop)
Evri/Yodel
06.2025 - 07.2025
Founder / Director
C4 Digital Solutions Ltd.
06.2025 - 07.2025
F&B Supervisor
Royal Berkshire Hotel
01.2025 - 06.2025
Meeting & Events Operations Manager
Village Hotel Bracknell
08.2024 - 04.2025
Operations Manager
Kusina Filipina
01.2024 - 06.2024
Co-Owner / Director (Sales, Marketing, Client Delivery)
AD INFINITY
05.2023 - 01.2024
Operations Manager
INTOKU Restaurants
08.2020 - 01.2024
Founder
Jubilant Redemption Group Ltd.
03.2020 - 01.2021
Access Module - People, Work and Society
The Open University
10.2018 - 07.2019
Sales Representative
AGO Outsourcing / TOTO Energy
01.2018 - 01.2019
Warehouse Operative
Blue Arrow
01.2018 - 12.2018
Customer Service Advisor
Teleperformance / Convergys
01.2017 - 01.2018
Reablement Support Worker
Ark HealthCare
01.2016 - 01.2017
NVQ Level 3 - IT
Zenos Academy
02.2010 - 08.2010
Front of House & Hospitality Roles
Sapporo | Hard Rock | Yo! Sushi | Living Ventures
08.2009 - 06.2010
Sales Training - Sales & Marketing
Cardone University
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