Virág Dorina Bán

Developed leadership, excellent customer service and problem solving skills in a high-volume premium hospitality environment. Regularly lead team operations, resolved customer concerns, and maintained safety standards.

-Led a team of 8 colleagues during peak trading periods, ensuring exceptional customer service while maintaining efficient operations.

-Trained and supported new team members, helping them develop their skills and confidence in their roles.

-Ensured compliance with company health and safety standards to maintain a safe environment for colleagues and customers.

-Managed customer enquiries and resolved difficult situations with professionalism and great care, delivering positive outcomes and high levels of guest satisfaction.

-Built positive relationship with guests through friendly and personalised care.

-Responded calmly to any emergencies or difficult situations, using strong problem-solving skills and great judgment under pressure.

-Delivered excellent service in a premium setting, created a welcoming space for a diverse range of customers.