TRAVELING
Vipin Varghese
HOTELIER
London,ENG
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Night In Room Dining Server/Cordinator
Four Seasons Hotel London Park Lane
07.2023 - 02.2024
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
FOOD AND BEVERAGE EXECUTIVE
THE LEELA KOVALAM
11.2022 - 05.2023
- Creating the room service SOPs with the approval of our food and beverage manager
- Creating the room service sequence of service with the approval of our food and beverage manager
- Creating the room service daily checklists for all shifts
- Conducting interviews in coordination with HR for hiring new
- Employees
- Creating the mini SOPs, finalizing the sequence of service of mini bar
- Conducting training for private dining team for Better guest satisfaction
- Working closely with Housekeeping to implement a system on how to control and check the mini bar in the room
- Coordinating with purchasing departments for all out source supplies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Food and Beverage Assistant
Aida Cruises
12.2018 - 08.2022
- Asst food and beverage steward
- Supervision/support of a professional welcoming and sales orientated F&B Service
- Ensuring the correct handling of all products, materials and equipment
- Organization and execution of F&B related ship functions and special events
- Performance according to company standards and HACCP rules
- Supervision and motivation of restaurant crew
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
GUEST SERVICE EXECUTIVE
THE LEELA PALACE
03.2016 - 05.2017
- Oversee all aspects of the daily operation of the hotel’s RoomService operation
- Supervise all Room Service personnel
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of F&B
- Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
- Monitor and test service skills of staff, retrain and reinforce allstandards on food and quality and service details daily
- Provide feedback and appraisals as necessary.
SENIOR WAITER
JUMEIRAH MESSILAH BEACH HOTEL RESORT &SPA
12.2014 - 01.2016
- Develop team’s understanding of customer service in order to anticipate and exceed customer expectations
- Anticipating with manager and handling guest complaints
- Keep the Manager and all staff informed on all relevant business issues & updates using varied methods of communication
- Train and develop staff to maximize performance, aid retention and reduce turnover
- Work with Manager to ensure the delivery of the performance management process in line with Company procedures
- Lead and inspire individuals to develop a highly motivated, committed team
- Control the cash handling within the food and beverage team to ensure all staff are aware of their responsibilities and cash/credit card payments are recorded accurately
- Escalate or communicate to Manager all issues deemed fit or which cannot be resolved locally, or, which will have high customer/financial impac
Team member
THE LEELA KEMPINSKI GURGAON
05.2012 - 08.2013
- Deliver excellent guest service, at all times,ensuring guest comfort and safety
- Following trained elements and tasks on a daily basis
- Informing superior on damages immediately after noticing
- Operating all equipments as per the operating guidelines
- Cultivated warm relationships with regular customers.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
RESTAURANT MANAGER
Sankalp group of Restaurants
05.2011 - 07.2012
- Make an estimate of food consumption, place orders with suppliers and scheduled delivery of fresh food and beverages
- Resolve customer complaints regarding food quality service
- Keep a record of total receipts and balance against sales, deposit receipts and lock facility at the end of the day
- Guide, direct and train the staff
Trainee
Vivanta by Taj-Malabar
07.2010 - 12.2010
- Perform all necessary tasks of serving food and beverages according to the service standard and operating manuals of the hotel
- Maintain and upkeep of all service equipments
- Prepare tables for a meal
- Take guests order
- Serve food and drinks
- Get stock for stores and maintain hygiene standards in storage
- Ensure minimum wastage /spoilage of food and drinks
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Supported departmental tasks to increase understanding of industry processes.
Education
High School Diploma -
St.pauls Senior Secondary School
INDIA 04.2001 -
High School Diploma -
Whitehall Poblic School
INDIA 04.2001 -
BBA - Hotel Management
Himalayan Institute of Technology
INDIA 05.2007 - 03.2011
Skills
Staff supervision
Accomplishments
- 12 times guest appreciation certificate by general manager
- In jumeirah messillah beach hotel,kuwait
- 92% in LQA standard in food & beverage service
- Lobster ink certificate
- High guest score in medallia
- Shining gem of year in leela kempinski gurgaon
Certification
Epicure Reservation system.
Additional Information
MARRIED
Interests
Timeline
Night In Room Dining Server/Cordinator
Four Seasons Hotel London Park Lane
07.2023 - 02.2024
FOOD AND BEVERAGE EXECUTIVE
THE LEELA KOVALAM
11.2022 - 05.2023
Food and Beverage Assistant
Aida Cruises
12.2018 - 08.2022
GUEST SERVICE EXECUTIVE
THE LEELA PALACE
03.2016 - 05.2017
SENIOR WAITER
JUMEIRAH MESSILAH BEACH HOTEL RESORT &SPA
12.2014 - 01.2016
Team member
THE LEELA KEMPINSKI GURGAON
05.2012 - 08.2013
RESTAURANT MANAGER
Sankalp group of Restaurants
05.2011 - 07.2012
Trainee
Vivanta by Taj-Malabar
07.2010 - 12.2010
BBA - Hotel Management
Himalayan Institute of Technology
05.2007 - 03.2011
High School Diploma -
St.pauls Senior Secondary School
04.2001 -
High School Diploma -
Whitehall Poblic School
04.2001 -
Epicure Reservation system.
LMS training system
MICROS POS.
ADACO ordering system.
HOTSPOT Engineering software for maintenances updates.
Departmental trainer.
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