Manager on Duty
Maharaja Agrasen Hospital
10 2021 - 09 2023
Hi, I’m
VIPIN KUMAR
NEW DELHI,INDIA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Work history
Maharaja Agrasen HospitalDwarka, New Delhi, INDIA
Manager on Duty
10 2021 - 09 2023
Job overview
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Defined clear targets and objectives and communicated to other team members.
Maharaja Agrasen HospitalNew Delhi , INDIA
Hospital counselor
11 2019 - 4 2021
Job overview
- Provided emotional support to patients and their families.
- Educated patients and families about health conditions and treatments.
- Educated public on emergency medical services.
- Handled patient transfers from one medical facility to another.
Nitin Hydraulic & Engineering New Delhi , India
Purchase Manager
11 2011 - 11 2019
Job overview
- Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
- Reviewed and negotiated existing agreements to optimize commercial terms.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Unique HospitalNew Delhi , New Delhi
Manager on Duty
11 2023 - 09 2024
Job overview
- Implemented process improvements that enhanced patient flow in emergency department.
- Conducted performance evaluations, providing constructive feedback for team development.
- Managed all aspects of daily operations whilst on duty.
- Managed inventory of resources necessary for service provision.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
NKS hospital New Delhi , New Delhi
Manager on duty
09 2024 - 05 2025
Job overview
- Managed hospital operations and patient services.
- Coordinated with clinical and non-clinical departments.
- Handled TPA/Insurance coordination and patient queries.
- Ensured smooth functioning of hospital operations.
- Maintained quality standards and handled escalations.
Aakash health care Pvt LtdNew Delhi , New Delhi
Manager on duty
06 2025 - 2026.07
Job overview
- Coordinate with doctors, nursing and administrative departments.
- Handle patient admissions, discharges and emergency situations.
- Resolve patient and attendant grievances.
- Resolved patient complaints effectively, enhancing satisfaction and loyalty metrics.
- Assisted in budget planning and financial review processes regularly.
- Actioned feedback from service users, resulting in improved satisfaction levels.
Education
Delhi University New Delhi
Bachelor Of Arts from Arts
2015
Govt Boys Senior Secondary School New Delhi
12pass from Arts
2008
Delhi Institute of Computer Science New Delhi
Diploma from Advance Computer Science
2009
Arunoydha university
MHA
Skills
- Written and oral communication
- Process improvements
- Service management
- Employee Development
- Quality assurance
- Business planning
- Strategic planning
- Sales and marketing
- Business Development
- Business administration
- Operational Oversight
- First Aid/CPR
Timeline
Hospital counselor
Maharaja Agrasen Hospital
11 2019 - 4 2021
Purchase Manager
Nitin Hydraulic & Engineering
11 2011 - 11 2019
Manager on Duty
Unique Hospital
11 2023 - 09 2024
Manager on duty
NKS hospital
09 2024 - 05 2025
Manager on duty
Aakash health care Pvt Ltd
06 2025 - 2026.07
Delhi University
Bachelor Of Arts from Arts
Govt Boys Senior Secondary School
12pass from Arts
Delhi Institute of Computer Science
Diploma from Advance Computer Science
Arunoydha university
MHA