VIPIN BABY
Barking,UK
Summary
A highly skilled professional with a strong foundation in problem-solving, organisational abilities, and industry knowledge. Demonstrates exceptional interpersonal skills and adaptability, ensuring effective collaboration in diverse environments. Proficient in time management and attention to detail, with advanced computer skills including Opera, KYC, HMS, Opttikeeper, Optii, Outlook, and Office applications. Committed to leveraging expertise to drive success and efficiency within the industry.
Overview
14
14
years of professional experience
Work history
HOUSEKEEPING MANAGER, (HOD)
WILDE APARTHOTEL, LONDON, COVENT GARDEN
London, UK
02.2025 - 07.2025
- Staff Briefing & Duty Allocation – Assign daily tasks and communicate priorities.
- Room & Public Area Inspections – Ensure cleanliness and maintenance standards are met.
- Inventory Management – Monitor and restock cleaning supplies and amenities.
- Coordination – Liaise with Front Office, Maintenance
- Duty Rota & Attendance Management – Prepare staff schedules (Rota), track attendance, and approve working hours/overtime.
- Guest Satisfaction – Handle complaints and ensure special requests are met.
- Staff Supervision & Training – Oversee performance and conduct training.
- Report & Documentation – Prepare daily reports and maintain records.
- Hygiene & Safety Compliance – Enforce cleanliness and safety protocols.
HOUSEKEEPING SUPERVISOR
1 HOTEL MAYFAIR, LONDON
London
01.2023 - 01.2025
- Oversaw operations for two or more floors based on occupancy levels, managing 183 rooms.
- Consistently prepared to respond promptly to all guest requests and adept at handling various situations in a fast-paced hotel environment. Maintained impeccable cleanliness standards, regardless of challenges or circumstances.
- My responsibilities included maintaining the hotel's cleanliness with meticulous attention to detail and inspecting both occupied and vacant rooms. I conducted briefings to provide essential information to the staff, reported maintenance issues promptly, and ensured follow-up actions were completed. I prepared showrooms, assigned tasks to room attendants and porters, and monitored productivity to ensure tasks were completed efficiently. Additionally, I managed guest laundry services and accurately posted the corresponding charges to their accounts.
HOUSEKEEPING SUPERVISOR
SILVER SEA CRUISE
09.2018 - 02.2023
- Served as a Housekeeping Supervisor aboard a cruise ship, overseeing daily operations to maintain exceptional cleanliness and guest satisfaction. Managed housekeeping teams, coordinated room assignments, and ensured adherence to strict hygiene and safety standards in a dynamic, fast-paced environment. Played a key role in training staff, responding promptly to guest requests, and addressing challenges to uphold a high standard of service. Demonstrated strong organizational and leadership skills while navigating the unique demands of a cruise ship setting.
HOUSEKEEPING SUPERVISOR
ATLANTIS THE PALM DUBAI
Dubai
09.2013 - 02.2018
- Oversaw operations for two or more floors based on occupancy levels, managing 100 rooms, (Total rooms in the hotel – 1537)
- Led and managed a team of 25+ housekeeping staff, ensuring exceptional cleanliness and high guest satisfaction through effective oversight and performance management.
- Implemented a quality assurance program, including regular room inspections and audits, which significantly improved cleanliness scores.
- Developed and delivered training programs focusing on cleaning techniques, efficiency, and customer service, which reduced guest complaints.
- Optimized scheduling and resource allocation using data analysis tools, enhancing productivity, and reducing labor costs.
- Collaborated with front desk, engineering, and other departments to streamline communication, resolve guest issues, and maintain high satisfaction ratings.
- Managed the housekeeping budget and negotiated with vendors to implement cost-saving initiatives, leading to reduced operational expenses.
- Introduced eco-friendly and sustainable housekeeping practices, contributing to waste reduction.
- Conducted safety training and inspections to ensure compliance with regulations and maintain a safe work environment.
- Facilitated in executive meetings, providing strategic insights to enhance overall hotel operations.
HOUSEKEEPING ROOM ATTENDANT
CROWNE PLAZA BANGALORE
Bangalore
06.2012 - 09.2013
- A housekeeping room attendant is responsible for maintaining cleanliness and order in guest rooms. Duties include making beds, cleaning bathrooms, replenishing supplies, vacuuming, and ensuring rooms meet hygiene and presentation standards. They report maintenance issues, respect guest privacy, and adhere to safety protocols. Physical stamina, attention to detail, and time management are essential for the role.
INDUSTRIAL TRAINING
THE PAUL BANGALORE
Bangalore
06.2011 - 09.2011
- During my industrial training, I gained hands-on experience across various departments, including housekeeping, front office, food and beverage, and food production. This opportunity allowed me to understand the operations of the hotel industry, providing valuable insights into how a 5-star hotel functions. It was my first experience in a luxury hospitality environment, and I learned extensively about the industry’s standards and practices.
Education
B.Sc Degree - Hotel Management
Bharathiar University
Skills
- Problem-Solving Skills
- Organizational Abilities
- Industry Knowledge
- Interpersonal Skills
- Adaptability
- Time Management
- Attention to Detail
- Computer Skills - (Opera, KYC, HMS, Opttikeeper, Optii, Outlook, Office Application)
Awards
Best employee of the month in One Hotel Mayfair, Received Letter of appreciation from One Hotel Mayfair, Best employee of the month Atlantis The Palm Dubai, Annual Attendance Award in Atlantis The Palm Dubai
Disclaimer
I hereby declare that all the above details are true and correct to the best of my knowledge.
Timeline
HOUSEKEEPING MANAGER, (HOD)
WILDE APARTHOTEL, LONDON, COVENT GARDEN
02.2025 - 07.2025
HOUSEKEEPING SUPERVISOR
1 HOTEL MAYFAIR, LONDON
01.2023 - 01.2025
HOUSEKEEPING SUPERVISOR
SILVER SEA CRUISE
09.2018 - 02.2023
HOUSEKEEPING SUPERVISOR
ATLANTIS THE PALM DUBAI
09.2013 - 02.2018
HOUSEKEEPING ROOM ATTENDANT
CROWNE PLAZA BANGALORE
06.2012 - 09.2013
INDUSTRIAL TRAINING
THE PAUL BANGALORE
06.2011 - 09.2011
B.Sc Degree - Hotel Management
Bharathiar University
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