Viorel Badea
London
Summary
Facilities Management professional with extensive experience in overseeing operations for a high-profile commercial property in Mayfair. Proven expertise in building management, compliance, and stakeholder engagement, ensuring optimal service delivery and maintenance coordination. Currently pursuing Level 3 Facilities Management Supervisor qualification, complemented by certifications in IOSH Managing Safely, First Aid, and Fire Safety. Recognized for proactive problem-solving and commitment to maintaining health, safety, and regulatory standards.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Property Experience Manager
Grosvenor Estates
Mayfair-London
11.2022 - 07.2025
- Company Overview: Building management
- Meeting and greeting customers in a highly and professional manner.
- Preparing weekly occupancy reports.
- Overseeing the safe-keeping of the building's keys.
- Coordinating and overseeing regular building maintenance and repairs.
- Managing and directing cleaning and security staff and activities.
- Preparing and carrying out emergency protocols and procedures.
- Negotiating and liaising with third-party service providers.
- Conducting regular building inspections and preparing reports.
- Ensuring facilities are in compliance with applicable policies, regulations, and building codes.
- Responding to inquiries and requests by building tenants and resolving any problems or issues.
- Building management
Security Office Operator
75 Knightsbridge Gate
London-Knightsbridge
06.2022 - 11.2022
- Meeting and greeting customers in a highly and professional manner.
- Answering telephone calls and directing them to the appropriate departments.
- Meeting room management, including scheduling, diary management, refreshments, and AV requirements.
- Assisting all departments throughout the business, with general admin duties such as photocopying, binding, filing, scanning, and mailing.
- Assisting the Facilities department with approving, processing, and filing reports. Updating phone lists, bookings and managing works within the building.
- Monitor CCTV during the shift and report any unusual activity to line Manager.
- Overseeing the safe-keeping of the building's keys to allow access for maintenance and repairs when necessary.
- Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
- Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.
- Inventory record management.
Team Support Receptionist
Portico
London
11.2021 - 06.2022
- Answer all incoming phone calls and answer caller inquiries in an appropriate manner.
- Provide general secretarial/administration support to the management.
- Organising external/internal meetings.
- Liaising with other staff regulatory authorities, suppliers, and clients.
- Responsible for answering & screening telephone calls & face to face enquiries.
- Producing board meetings papers, agendas and facilities for meetings.
- Remain familiar with all company products and services as well as departments and employees to be as knowledgeable as possible for the customers and visitors.
- Check-in guests and administer a guest pass to be worn during their stay.
- Input customer, client, guest, and employee information into computer system for easy reference.
- Create company and building directory as well as documents explaining products and services.
Hotel Receptionist
The Wellington by Blue Orchid Hotels
London
09.2021 - 11.2021
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions and requests.
- Inform guests of hotel rates and services.
- Maintain clear and accurate records of guest room bookings.
- Compute all guest billings, accurately post charges to guest rooms and house accounts.
- Listen and respond to guest queries and requests both in-person and by phone.
- Provide accurate information about local attractions and services.
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
- Carrying out routine administrative duties like photocopying and filing.
Concierge
Blue Orchid Hotels
London-St. James's Park Station
06.2021 - 09.2021
- Offering a warm and professional welcome to visitors and entering their details into the visitor log.
- Overseeing the safe-keeping of the building's keys to allow access for maintenance and repairs when necessary.
- Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
- Overseeing deliveries and signing for packages when required.
- Building a network of local contacts to ensure high-quality recommendations.
- Dealing with lost property and locating missing items.
- Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.
- Provide general secretarial/ administration support to Facilities department.
- Assisting all departments throughout the business, with general admin duties such as photocopying, binding, filing, scanning and mailing.
- Making appointments and arranging travel and accommodation.
Education
Facilities Management Supervisor - Level 3
TSP Learn
London 06.2025 -
NVQ Level 3 - Electromechanics / Mechanical & Electrical Engineering
Technological High School of Machine Constructions
Mioveni, Romania 06.2011 - 06.2015
IOSH - Managing Safely
Astutis
London 07.2023 - 09.2023
Highfield Level 3 Award in Emergency First Aid at Work (RQF)
Highfield Qualifications
London 01.2024 - 02.2024
Door Supervisor Security Licence
Highfield Qualifications
London 01.2024 - 02.2024
Skills
- Administration
- Customer Services
- HSEQ
- Building management
- Facilities Management
- Stakeholder Management
Certification
- IoSH - Managing safely, 01/01/23, Institution of Occupational Safety and Health
- Level 3 First Aid, 01/01/24, Level 3 Award in Emergency First Aid at Work (RQF)
- Manual Handling, 01/01/23
- Door Supervisor security licence, 01/01/24
- Fire warden, 01/01/24
Languages
Romanian
English
Personal Information
- Date of birth: 12/09/96
- Gender: Male
- Nationality: Romanian
- Place of birth: Bucharest
Custom
B
Accomplishments
- GEM (Going the Extra Mile) Award – Grosvenor Estates
Recipient: Twice in the last 6 months (2024–2025)
Recognised for outstanding customer service and proactive problem-solving during critical building incidents, including rapid response and resolution of severe leaks that disrupted tenant operations. Commended for professionalism, communication, and minimising business downtime.
Affiliations
- Team Sports Enthusiast – Actively involved in football and other team-based activities that promote collaboration and strategic thinking. Brazilian Jiu Jitsu Practitioner – Passionate about BJJ for its discipline, mental focus, and continuous self-improvement. Charity Marathon Runner – Regularly participate in long-distance runs to raise funds for charitable causes, combining fitness with community contribution.
Timeline
Facilities Management Supervisor - Level 3
TSP Learn
06.2025 -
Highfield Level 3 Award in Emergency First Aid at Work (RQF)
Highfield Qualifications
01.2024 - 02.2024
Door Supervisor Security Licence
Highfield Qualifications
01.2024 - 02.2024
IOSH - Managing Safely
Astutis
07.2023 - 09.2023
Property Experience Manager
Grosvenor Estates
11.2022 - 07.2025
Security Office Operator
75 Knightsbridge Gate
06.2022 - 11.2022
Team Support Receptionist
Portico
11.2021 - 06.2022
Hotel Receptionist
The Wellington by Blue Orchid Hotels
09.2021 - 11.2021
Concierge
Blue Orchid Hotels
06.2021 - 09.2021
NVQ Level 3 - Electromechanics / Mechanical & Electrical Engineering
Technological High School of Machine Constructions
06.2011 - 06.2015
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