Violette Boleli

Customer Service Representative – Teleperformance

London

Summary

Dedicated and experienced customer service professional with over 10 years in client-facing roles, including remote support at Teleperformance. Skilled in handling high volumes of inbound calls and emails, resolving product-related issues, and using CRM tools to manage customer interactions efficiently. Known for clear communication, problem-solving, and providing a positive customer experience. Fluent in English and French, with a strong ability to work independently and thrive in fast-paced, remote environments.

Overview

years of professional experience

Language

Work History

Customer Service Representative

Teleperformance

09.2021 - Current

Answering calls and emails
Solving customer problems
Using customer service software (CRM)
Keeping accurate records
Escalating complex issues
Teamwork and communication
Improving service processes

Education

Associate of Arts - Make-up And Hair Design

Solent University

Southampton

04.2001 -

Skills

Handling inbound calls and customer emails
Resolving product-related issues and complaints
Using CRM tools to track and manage customer interactions
Maintaining accurate and detailed customer records
Escalating complex cases to appropriate departments

Supporting team members and sharing knowledge
Contributing to service process improvements
Clear and professional communication
Problem-solving and active listening
Working effectively in a remote environment

Timeline