Violetta Ratajczak
Nottingham
Summary
Recent graduate with a 2:1 in Health and Well-being in Society from De Montfort University, equipped with communication skills ,empathy, and problem-solving skills. Experience in hospitality fosters teamwork and composure under pressure. Dedicated to promoting well-being and seeking opportunities in mental health support roles.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Restaurant Waitress/Supervisor
The Pizza Express
Nottingham
10.2015 - Current
- Delivered customer service during peak restaurant service periods.
- Recorded food and drink orders accurately for prompt meal delivery.
- Processed card and cash payments and balanced tills after each shift.
- Supervised front-of-house staff and supported new team members with training.
- Coordinated table seating and maintained smooth service flow during busy periods.
- Handled customer concerns professionally to protect the dining experience.
- Maintained food safety hygiene and followed health and safety standards.
- Assisted with stock checks, shift organisation, and daily opening and closing.
Cafe Barista
The Cake Solution
Nottingham
07.2010 - 10.2015
- Greet customers and deliver friendly, professional service every shift.
- Prepare and serve hot and cold drinks, cakes, and refreshments.
- Operate till and process cash and card payments accurately.
- Maintain cleaning and food hygiene standards across the café.
- Restock food, drinks, and supplies as levels run low.
- Support opening and closing procedures each day.
- Handle customer enquiries and resolve issues politely and efficiently.
Education
Bachelor of Science - Health and Wellbeing in Society
De Montfort University
Leicester 2023 - 2026
Mental Health First Aid and Well-being
Care Skills Training
Dementia,Mental Health and Learning Disability Awareness
Care Skills Training
Skills
- Communication and interpersonal skills
- Teamwork and leadership
- Empathy and active listening
- Problem-solving and conflict resolution
- Time management and organisation
- Ability to remain calm under pressure
Additional Information
- Driving Licence
- Eligible to work in the UK
- DBS basic certificate
Languages
Polish
First Language
English
Upper Intermediate
B2
Timeline
Restaurant Waitress/Supervisor
The Pizza Express
10.2015 - Current
Cafe Barista
The Cake Solution
07.2010 - 10.2015
Bachelor of Science - Health and Wellbeing in Society
De Montfort University
2023 - 2026
Mental Health First Aid and Well-being
Care Skills Training
Dementia,Mental Health and Learning Disability Awareness
Care Skills Training