Violetta Janik
Glencraig, Lochgelly
Summary
High-energy individual successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Highly motivated with an exceptional work ethic.
Overview
14
14
years of professional experience
Work History
Uber Partner
Self employed
Edinburgh
03.2018 - 03.2023
- Responsible for passengers transfer, ensuring safe and comfortable journey taking into consideration customer needs. Safe driving, time management, planning, scheduling.
- Compliance with legislations and lows.
- Keeping the vehicle clean and presentable are an essential part of my job.
- Ensured the highest customer service (I have a 4,98 out of 5 rating).
- Providing professional yet warm and friendly service.
- Offered riders information about local attractions and restaurants.
Housekeeping Manager
Le Monde & Angel Share Hotel (Saltire Taverns Ltd)
Edinburgh
06.2016 - 12.2017
- Responsible for the management of cleaning and maintenance all 48 rooms across two hotels simultaneously
- Maintain extremely high standard of cleanliness and hygiene in all bedrooms, corridors and public areas by conducting checks and feeding back/ supporting staff accordingly
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Inducting, training and supporting of all new housekeeping staff across both Le Monde and Angel Share hotels, as well training and coaching existing staff in housekeeping standards and Health & Safety
- Maintain, coordinate and log linen and equipment readiness using par stocks to do regular stock takes and orders
- Responsible for effective and timely communication with housekeeping company and external suppliers to ensure service level is met
- Scheduling and managing weekly and annual deep cleaning activities
- Managing staffing levels, appraisals and conducting interviews for potential new employees
Assistant Operations Manager
My Edinburgh Life. Guesthouse
Edinburgh
04.2014 - 05.2016
- Responsible for assisting the manager in running the business
- Delivery of guest care and comfort though programme of housekeeping, maintenance, security and health & safety.
- Responsible for achieving sales, profit and performance targets and updating online booking system accordingly.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Waitressing and Night Auditor
Marriott Hotel
05.2009 - 03.2014
- Welcoming and serving customers, providing food and drink recommendation.
- Keeping the area clean and tidy.
- Responsible for preparing summary reports of cash and credit card activities reflecting the financial performance on a day to day basis for consumption by senior management.
Education
Some College (No Degree) - ESOL English
Edinburgh College
Edinburgh06.2013
PGC - Business Management
University of Natural Sciences & Humanities
Siedlce, Poland06.2000
PGC - Geography
University of Warsaw
Warsaw, Poland06.1998
MA - Pedagogy
University of Natural Sciences & Humanities
Siedlce, Poland09.1992
Skills
- Service and detail-oriented
- Strong interpersonal skills
- Problem solving
- Work Planning and Prioritization
- Teamwork and Collaboration
- Scheduling and Coordinating
- Customer Satisfaction
- Great leader
- Ambitious
- Multitasking and Time Management
- Strong Organizational Skills
Timeline
Uber Partner
Self employed
03.2018 - 03.2023
Housekeeping Manager
Le Monde & Angel Share Hotel (Saltire Taverns Ltd)
06.2016 - 12.2017
Assistant Operations Manager
My Edinburgh Life. Guesthouse
04.2014 - 05.2016
Waitressing and Night Auditor
Marriott Hotel
05.2009 - 03.2014
Some College (No Degree) - ESOL English
Edinburgh College
PGC - Business Management
University of Natural Sciences & Humanities
PGC - Geography
University of Warsaw
MA - Pedagogy
University of Natural Sciences & Humanities
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