Violeth Mtikile
Great Yarmouth,Norfolk
Summary
Results-driven Business Analyst with a passion for marketing, adept at using data-driven insights to drive business growth and customer engagement. Proven experience in market research, sales operations, and managing marketing campaigns to meet business objectives. Strong communication and stakeholder management skills, coupled with expertise in Agile, Scrum, and Waterfall methodologies, ensure timely project delivery and business success. Excited to leverage this experience to contribute to PRINCE FOOD’s expansion and marketing goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Retail specialist
Apple
Norwich, Norfolk
08.2024 - Current
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organised displays to promote inventory and encourage customer purchases.
- Tagged products quickly and accurately with price tags and stickers.
- Boosted product sales by offering selection guidance to customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Explained establishment policies to customers and offered advice on selections.
- Prepared invoices for customers with large orders or special sales types.
- Accepted card, cash and cheque payments in POS register system.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
Care assistant
Shinfield View Care home
Reading, united kingdom
06.2023 - 08.2024
Business Development Analyst (Academic Project)
Middlesex University, UK | 2023 – 2024
Hendon, Barnet
09.2023 - 01.2024
- Conducted market research and sales data analysis, increasing marketing effectiveness by 15%.
- Launched new products and improved brand awareness by 25% through well-executed marketing campaigns.
- Increased sales by 10% in targeted regions through precise market segmentation and promotions.
- Managed budgeting and reduced operational costs by 25%, optimizing profitability.
Sales Operations Analyst
Msouth Extra Power (T) Ltd | 2021 – 2022
Dar es salaam, Tanzania
06.2021 - 12.2022
- Boosted lead generation by 15% through targeted market research and prospecting.
- Streamlined sales processes, reducing sales cycle by 30% and increasing team productivity by 20%.
- Collaborated with marketing and finance teams to align sales strategies, improving ROI by 18%.
- Enhanced data validation processes, reducing reporting errors by 30% and increasing trust in sales metrics.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
Education
Master of Arts - MA in International Business Management
Middlesex University
Hendon, Barnet 01.2023 - 02.2024
Bachelor of Business Administration - Business Administration
University of Dar Es Salaam
Dar es alaam 10.2017 - 10.2021
A-Levels - Art studies
Tusiime High School
Dar es salaam 05.2013 - 05.2015
Skills
Technical Proficiencies
- Marketing Strategy Development
- Market Research & Data Analysis
- Social Media & Digital Marketing
- Sales Operations & Process Improvement
- Event Planning & Promotion
- Customer Relationship Management
- Lead Generation & Prospecting
- Stakeholder Management
- Agile Waterfall Scrum Methodologies
- Cash management
- Stock counting
- Communication skills
- Leadership
- Project Management: Jira, MS Project, Basecamp, Click Up, Kanban Board
- Business Tools: MS Excel, Balsamiq, Lucid Chart, MS Visio
- Methodologies: Agile, Scrum, Waterfall
- Data & Sales Analysis: Process Mapping, Gap Analysis, Lean Six Sigma
- Sales And Marketing
- Customer Preferences
- Implement Marketing Strategies
- Promote Products
- Online Advertising
- Loyalty Programs
- Social Media
- Product Demonstrations
- Market Research
- Digital Marketing
Certification
CPD Accredited, Project Management & Business Analyst Bootcamp, RKY Consulting Services Ltd, UK | 2024
Accomplishments
Achievements
- Improved process efficiency by 25% and reduced operational costs through effective workflow optimization.
- Increased annual revenue by 10% through targeted market strategies and successful product launches.
- Recognized for enhancing data accuracy and reducing errors by 30% in sales operations.
References
References available upon request.
Timeline
Retail specialist
Apple
08.2024 - Current
Business Development Analyst (Academic Project)
Middlesex University, UK | 2023 – 2024
09.2023 - 01.2024
Care assistant
Shinfield View Care home
06.2023 - 08.2024
Master of Arts - MA in International Business Management
Middlesex University
01.2023 - 02.2024
Sales Operations Analyst
Msouth Extra Power (T) Ltd | 2021 – 2022
06.2021 - 12.2022
Bachelor of Business Administration - Business Administration
University of Dar Es Salaam
10.2017 - 10.2021
A-Levels - Art studies
Tusiime High School
05.2013 - 05.2015
CPD Accredited, Project Management & Business Analyst Bootcamp, RKY Consulting Services Ltd, UK | 2024
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