Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Viola Granger

Manchester,Lancashire

Summary

As a recent Business and Management graduate, I bring a strong academic foundation. As well as, a wealth of real-world experience to the table having worked since the age of 16. Through various roles, I’ve honed my skills in customer service, developed a deep understanding of teamwork, and cultivated a strong ability to work effectively with diverse groups of people. Growing up in an entrepreneurial family has instilled in me a strong work ethic, reliability, and a passion for success. I pride myself on being a hardworking, trustworthy, consistent and respectful team player. Outside of work, I enjoy music, going to the gym, read and spending, quality time with my family. I'm eager to leverage my skills and experiences to make a meaningful impact, progress and develop further.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Residential Support Worker

Nu Start-Manchester
Manchester
09.2023 - Current
  • Delivering exceptional care and support to vulnerable children and young people, fostering their confidence and life skills to achieve optimal outcomes
  • Collaborate closely with a dedicated team to ensure the smooth operation of the home and the effective implementation of care plans
  • Assist with daily activities, including household duties, cooking, shopping, and laundry, while strictly adhering to safeguarding protocols
  • Maintain high standards of care and support to ensure each child's needs are met in alignment with their individual care plan
  • Liaised with family members to organise activities and deliver updates on client progress.
  • Maintain, safeguard and promote the welfare of all children and young people in our care.

Care Co-Ordinator & Health Care Assistant

Prof-Care-Sheffield
Sheffield
08.2019 - 01.2023
  • Worked as a care Coordinator and Health Care Assistant
  • As a care coordinator, tasks included recruitment, new client assessments, the weekly rota, auditing and completing spreadsheets, completing client profiles and care plans, communicating with carers and other professionals, communicating with clients and their family, and ordering clients medication
  • As a Health Care Assistant, responsibilities included providing care within the comfort of the client's homes, ensuring each individual client's needs were met in accordance with their care plan, administering client medication, completing domestic household duties, and assisting them with day-to-day activities.
  • Maintained confidential case documentation in line with data protection regulations.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.

Financial Administrator

Trusted group holdings-Manchester
Manchester
01.2020 - 03.2020
  • Worked in Customer Liaison and Financial Administration
  • Answered inbound calls and assisted clients with any issues and updates on their claim
  • Made outbound calls and sent emails to clients to give them updates and to progress the claim further
  • Took sensitive client data such as bank statements and converted them onto a Microsoft excel spreadsheet with the information that is needed for the claim
  • Quality checked the work of colleagues to ensure there were no mistakes.

Catering Assistant

NHS Trust-Burton-On-Trent
Burton-On-Trent
11.2017 - 09.2018
  • Worked in the kitchen ensuring cleanliness and hygiene standards
  • Delivered patient meals on various wards with different needs
  • Ensured food safety standards were met and maintained the quality of food
  • Completed daily cleaning tasks throughout the hospital catering department.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.

Part-time Crew Member

McDonald's-Burton-On-Trent
Burton-On-Trent
09.2016 - 10.2017
  • Worked at the front counter, assisting customers through the ordering process, taking payment, and serving food
  • Provided quick, accurate, and excellent customer service
  • Interacted with different types of people and worked as part of a team.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

Bachelor's degree in Business and Management - Business and Management

University of Salford - Manchester
Salford
09.2020 - 06.2024

A-levels - History, Psychology and Art

Paulet High School and Sixth Form College
Burton-On-Trent
09.2016 - 06.2018

GCSEs - Maths, English, Maths, English, Science, History, French, Statistics, Art, RE RE, Humanities

Paulet High School and Sixth Form College
Burton-on-Trent, Staffordshire
09.2011 - 06.2016

Skills

  • Hardworking
  • Patient
  • Well mannered
  • Punctual
  • Friendly
  • Resilient
  • Caring
  • Customer Service
  • Organised
  • Computer Literacy
  • Business Acumen
  • Administration
  • Customer service
  • Data Entry and analysis
  • Human Resources

Certification

Full UK Driving Licence

References

References available upon request.

Timeline

Residential Support Worker

Nu Start-Manchester
09.2023 - Current

Bachelor's degree in Business and Management - Business and Management

University of Salford - Manchester
09.2020 - 06.2024

Financial Administrator

Trusted group holdings-Manchester
01.2020 - 03.2020

Care Co-Ordinator & Health Care Assistant

Prof-Care-Sheffield
08.2019 - 01.2023

Catering Assistant

NHS Trust-Burton-On-Trent
11.2017 - 09.2018

A-levels - History, Psychology and Art

Paulet High School and Sixth Form College
09.2016 - 06.2018

Part-time Crew Member

McDonald's-Burton-On-Trent
09.2016 - 10.2017

GCSEs - Maths, English, Maths, English, Science, History, French, Statistics, Art, RE RE, Humanities

Paulet High School and Sixth Form College
09.2011 - 06.2016

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Viola Granger