Viola Vercelli
Politics And Sociology Graduate
2/2, 30 Gladstone St, Glasgow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, creativity and willingness to take on added responsibilities to meet team goals. Graduate passionate programme and project devising about gender equality, youth participation, refugee and asylum seekers' rights, and social justice.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Tutor - English and French
Private
01.2020 - Current
- Collaborate with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Plan lessons for allotted time to strengthen weak subjects and build skills.
- Meet with students and discuss educational goals and expectations, enabling them to reach target attainment.
- Maintain tutoring records to adjust instruction and update parents on student progress.
- Develop student confidence through positive reinforcement strategies.
Project Facilitator (Volunteer)
Music for Peace ETS
Genoa
05.2021 - Current
- Collect first necessity/essential goods destined to support local families in need and populations in conflict areas during humanitarian missions.
- Inform the local populace about Music for Peace's aims and goals during the goods collections.
- Participate in the association's activities (weekly meetings, charity events etc.)
- Organise projects of solidarity and integration with students aged 6-19.
- Ensure that vulnerable individuals and migrants and asylum seekers can benefit from Music for Peace free clinic, and provide them with information about their rights and possibilities.
- Speak with community organizations to further drive outreach efforts and highlight program successes.
- Coordinate advocate for client needs and resolve roadblocks.
- Answer questions about program, requirements and opportunities.
- Helped organize and manage events and projects.
Barista
Roast Coffee Shop
Glasgow
11.2022 - Current
- Recommend products based on solid understanding of individual customer needs and preferences.
- Monitor supply levels at counter and maintained customer areas to meet typical demands.
- Create wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Control line and crowd with quick, efficient service.
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
Waitress
Joia Italian Restaurant and Bar - CANTINANAPOLETANA LTD
Glasgow
09.2022 - 11.2022
- Main activities and responsibilities: ensured all guests receive the best customer service and are content with their experience, taking orders, serving food and beverages, preparing tables, taking payments and always being ready to satisfy the costumer's
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Liceo Liguistico Internazionale "Grazia Deledda"
Genoa, Italy 05.2013 - 05.2018
Master of Arts - Politics And Sociology
University of Glasgow
Glasgow, United Kingdom 05.2018 - 05.2022
Skills
Excellent Inclusive Written and Oral Communication
Operations support
Project facilitation
Flexible and Adaptable
Interpersonal Communication
Active Listening
Multitasking Abilities
Public Speaking
Accomplishments
- Award on completion of International Common Purpose Programme"University of Glasgow Future Leader Experience May 2021" ("Common Purpose Alumna")
Other Pertinent Experience
- [2017] Translator for the detainees of the Casa Circondariale di Genova Marassi (Marassi penitentiary centre) to translate infographics, brochures, and legal documents on personal safety and wellbeing from Italian into French and Spanish for detainees with a migrant background.
- [2017] Interpreter (French/English to/from Italian) during the première of the ballet "LAC" ("Swan's Lake") by Les Ballets de Monte-Carlo at Teatro dell'Opera Carlo Felice, Genoa, for the Monte-Carlo marketing dancers and organisers.
Timeline
Barista
Roast Coffee Shop
11.2022 - Current
Waitress
Joia Italian Restaurant and Bar - CANTINANAPOLETANA LTD
09.2022 - 11.2022
Project Facilitator (Volunteer)
Music for Peace ETS
05.2021 - Current
Tutor - English and French
Private
01.2020 - Current
Master of Arts - Politics And Sociology
University of Glasgow
05.2018 - 05.2022
High School Diploma -
Liceo Liguistico Internazionale "Grazia Deledda"
05.2013 - 05.2018