Vinura Dayananda
Watford,Hertfordshire
Summary
Customer service professional with extensive experience across retail, contact centers, warehousing, and field service. Demonstrated ability to communicate effectively and solve problems, consistently meeting performance targets and resolving customer issues. Proficient in Microsoft Office and skilled at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Mobile Technician
Capital Computer Care Ltd
12-1900, 12-1900
07.2025 - 12.2025
- Driving a van, being mobile in traveling across various regions including London, East/West Midlands, East England, South East and South West to provide maintenance and fix Parcel Lockers for Amazon and Yeep.
- Had specific regions to target in a day for maintenance of Paracel lockers. Area assigned specifically in London, a normal day covering the London region would require to plan in advance and leave early as possible to meet set targets in maintenance of 6 to 8 different Paracel Lockers for Amazon and Yeep venturing through different boroughs in London.
- Maintenance would mean changing locker parts such as sensors, batteries, door locks and door slots to repair and maintain the locker. Part of maintenance had to apply vinyl locker changes based on priority and condition of lockers.
- Required to Diagnose root cause of parcel locker problems using software provided by parcel locker companies such as Amazon to understand problems and gain access in order to fix specific type of Amazon locker.
- Had to self-learn how to diagnose parcel locker problems, change and fix parts necessary to get locker slots working for Amazon lockers. With limited training provided due to scale of operation and limited staff availability. Had to use all available resources and adaptability on site to get jobs completed. Such as using tablet to refer to manual scripts and liaise with right team members over the phone to acquire technical guidance to troubleshoot and fix difficult problems encountered while fixing amazon parcel lockers .
- Part of being mobile technician work was varied based on contracts capital computer care acquired. Cleaning data centers hall and comms rooms was part of varied work working as a team.
- Required to Clean Data halls and comms rooms to certain standards of expectation to reduce and minimize dust particles entering data cabinets.
- Working in group of 2 to 4 based on size of data hall to clean and remove dust using various cleaning products such spray, vacuums and buffing machines to polish floors. Meet Client expectations.
- Cleaning comms rooms as a team we were required to use tile lifters to lift tiles and clean under flooring.
Retail Sales Advisor/ Ims Coordinator
Arco Watford Store
08.2023 - 04.2025
- Providing an excellent customer service experience being mobile in the retail shop floor.
- Facilitating merchandise sales selling workwear gear and wide range of safety products including workwear clothing, safety products and safety footwear.
- Using CRM Sales software to process embroidery and heat-seal orders for customers to get logo printed to selected garments.
- Provided cover for Ims coordinator.
- Driving a van and visiting customer sites and replenishing storage rooms and vending machines.
- Adequate supply of PPE and safety products including gloves, specs, safety footwear and hi vis clothing.
- Managing warehouse duties and unloading inbound deliveries.
- Replenishing stock on to the shopfloor.
- Managing customer collections.
- Helping customers in the floor, using product knowledge and company awareness to engage, promote and sell products and services.
- Acquired increased surplus sales of 15% into the Watford store during February and April 2024.
- Promoting mascot and snickers campaign brands in the shopfloor through effective visual merchandising, cold calling and customer service.
- Engaging and articulating an effective campaign message to get customers intrigued and acquire surplus sales through value and purpose.
Retail Associate/ Warehouse Romeo 5
Warner Media, Studio Tour London
Leavesden, London
11.2021 - 07.2023
- Mobile and proactive working cohesively with large retail workforce.
- Required rotational involvement working across three retail shops part of Harry Potter Studio Tour Experience.
- Provided excellent customer service experience on shop floor and predominately on tills to deliver creative guest involvement to enrich the experience of visiting studio tour.
- Involved with hands on experience in the shop replenishing stock.
- Very dynamic handling range of guest inquires operating radio communication across the tour with colleagues providing directions of the tour/ product and service inquires.
- Part of operating in shop floor, was instrumental with proactive sales to influence purchasing behaviour ranging variety in products three gift shops would sell high value products such as jewellery.
- Provide guests with incentive to get items personalised such as books, jewellery and clothing.
- Part of retail experience was involved with creative work of operating personalisation stations to have the experience of embossing books, embordering robes and engraving jewellery and customising trunks/luggage.
- Received guest acknowledgement for few occasions for feedback.
- Helpfulness on guest engagement to showcase and exhibit harry potter franchise knowledge to help a guest with product selection.
- Top it off with memorable experience of going above and beyond to get hold of particular product that was nearest and dearest to guest with effective department communication.
Contact Centre advisor
Ocado
08.2020 - 09.2021
- Worked part of a team in a busy and dynamic call centre environment, providing support to Ocado’s diverse customer enquires over the phone, email and social media posts who use company products and services.
- During seasonal period was heavily involved logging customer enquiries and resolutions on to a database including customer complaints, product information, online payments and website errors.
- Required to monitor, analyse, provide feedback and keep records of customer complaints for further use, part of a process to improve customer service.
- Part of customer service advisory team who contributed to achieve targets of 20 percent increase in sales during seasonal period for complementary grocery products.
- Participated in collaborative discussions as a part of team with monitoring supervisors to share ideas, influences customer satisfaction and compensation policy based on developing trends of complacent service.
General Assistant
Sainsbury’s
07.2018 - 08.2020
- Work through twilight shift on a contract hours from 3 to 11pm. Four days a week.
- Twilight shift I am involved rotating through three departments to fulfil my job as a general assistant.
- Predominantly I am occupied taking responsibility in warehouse and shop floor.
- Working diligently to finish given delivery schedule on a contracted hours, meaning getting out stock into shop floor and stacking shelves at a constant rate.
- Working in shop floor I have become proficient with meeting high expectations of customer service.
- Assisting customers on a daily bases helping them navigate through shop floor to find products.
- Developing general knowledge to response to customer inquires involving product information, location of product and stock availability.
- Throughout my time in Sainsbury's I got the opportunity to work in checkouts and learned to understand customers better in the end process shopping assistance.
- During the build up to Christmas in the year 2019. Our particular store was struggling to manage colleagues, there were high absence for night shift and twilight.
- Colleagues weren’t turning up often. The Store had particular high targets to meet during this time.
- Get much stock out into shop floor to maximise on sales. I took responsibility to help the store by volunteering workover time and longer hours well into night shift to fulling gaps.
- Cover individual’s who weren't turning up, meaning I had work more than 14 hours at certain occasions.
- During night shift I had to adapt working at higher intensity, become more nimble and flexible for higher volume of workload.
Education
Personal and Social Development Skills
Aim Qualifications Level 1
CTP 45-47 Vicarage Road Victoria House Watford 2025
Employability Skills
Aim Qualifications Level 1
CTP 45-47 Vicarage Road Victoria House Watford 2025
Skills for working in Transportation and Logistics industries
Aim Qualifications Level 1
CTP 45-47 Vicarage Road Victoria House Watford 2025
Employability Skills
VTCT Level 1 with Strive Learning
2023
BA/BCS - Business and Entrepreneurship Hons
Canterbury Christ Church University
N Holmes Rd, Canterbury CT1 1QU06.2016
BETEC - Business Studies, Health and Social Care, Business National Award, Health and Social Care Double Award, Media Production
Westfield Community Technology College
Tolpits Ln, London, Watford WD18 6NS06.2011
Level 1 Certificate - Personal and Social Skills, Customer Service, Business and Administration
City & Guilds North Hertfordshire, Hitchin Centre
03.2018
Skills
- Windows operating system proficiency
- Microsoft Excel, PowerPoint, and Word
- CRM software expertise
- Administrative skills
- Customer service excellence
- Written communication skills
- Communication proficiency
- Computer literacy
- Adaptability to work environment
- Product and service knowledge
- Soft skills
- Positive attitude
- Shift pattern experience
- Flexibility to change
- Multitasking ability
- Initiative and proactivity
- Team collaboration
- Dynamic adaptability
- Problem solving
- Sales strategy development
- Visual merchandising techniques
- Time management skills
- First Aid certification
- Hardware and software installation and troubleshooting
References
Excellent references on request.
Hobbies and Interests
- Socialising
- Travelling
- Athletics
- Watching films
- Video games
- Volunteer work
Timeline
Mobile Technician
Capital Computer Care Ltd
07.2025 - 12.2025
Retail Sales Advisor/ Ims Coordinator
Arco Watford Store
08.2023 - 04.2025
Retail Associate/ Warehouse Romeo 5
Warner Media, Studio Tour London
11.2021 - 07.2023
Contact Centre advisor
Ocado
08.2020 - 09.2021
General Assistant
Sainsbury’s
07.2018 - 08.2020
Personal and Social Development Skills
Aim Qualifications Level 1
Employability Skills
Aim Qualifications Level 1
Skills for working in Transportation and Logistics industries
Aim Qualifications Level 1
Employability Skills
VTCT Level 1 with Strive Learning
BA/BCS - Business and Entrepreneurship Hons
Canterbury Christ Church University
BETEC - Business Studies, Health and Social Care, Business National Award, Health and Social Care Double Award, Media Production
Westfield Community Technology College
Level 1 Certificate - Personal and Social Skills, Customer Service, Business and Administration
City & Guilds North Hertfordshire, Hitchin Centre