Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
VINORAGU SANJEEPAN

VINORAGU SANJEEPAN

Kalvilan

Summary

To pursue a career that provides sufficient challenge and to utilize my performance ability, technical expertise and acquired skills at optimal level in order to enhance the performance of the organization. I have an interest in physics and want to develop my knowledge. I am student and I help my father with farming at home, which is a double role that I play to make sure our house is running well. Working as a care assistant in the UK will help me build my social and personal skills. I am a patient, caring and kind individual who believes in caring for others to create a world of inclusion. This role will allow me to offer caring and supportive services to vulnerable individuals which is I feel is a great oppurtunity and blessing . Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work history

Customer relations officer

LB Finance Ltd
Mallavi
10.2023 - Current
  • Used banking products and services knowledge to resolve customer queries with 100% success.
  • Handling high value items (gold jewellery) in a cautious manner
  • Check customer database ensuring payments are up to date
  • Informing existing customers about current products and services on offer
  • Attending meetings to discuss targets, achievements and issues that occur in the business
  • Raise issues with head office and keep them updated with the outcome
  • Participate in mega-campaigns that take place in local branches
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in staff meetings to discuss new developments.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Exceeded KPI targets when providing customer support via phone, email and chat.
  • Tracked orders and processed refunds for new and existing customers.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.
  • Escalated complex issues in line with internal best practices for swift resolution.
  • Established and maintained effective relationship with customers, boosting customer loyalty by 50%.
  • Processed up to 30 Lakhs rupees in payments and withdrawals with zero error.
  • Maintained accurate records and documentation, resulting in zero audit findings in internal and external audits.
  • Opened [Number]+ new bank accounts for customers, exceeding department average by [Number]%.
  • Processed account deposits, withdrawals and updates to meet customer needs.

Private Maths Tutor

Tuition Centre
Mallavi
10.2022 - 10.2023
  • Coached students to apply knowledge of mathematical concepts and critical thinking to exam-style questions in time-critical environment.
  • Understood students' learning styles, strengths and difficulties to tailor lesson materials and delivery accordingly.
  • Crafted personalised learning plans to combat students' weaknesses and improve academic performance.
  • Supported students preparing for GCSE and A levels.
  • Worked successfully with students of different socioeconomic and cultural backgrounds.
  • Made sessions interesting and interactive for optimum results.
  • Evaluated students using standardised criteria to determine abilities and learning needs.

Education

Physical

THUNUKKAI G.T.M.SCHOOL, Mallavi Central College

Skills

  • Ability to work in teams Communication Skills
  • Critical and Innovative thinking
  • Brand awareness and representation
  • Microsoft Office Suite
  • Excel proficiency
  • Customer experience
  • Payment processing
  • Data confidentiality
  • Transaction processing
  • Catering coordination
  • Marketing and promotions
  • Empathetic leadership
  • School representation

Languages

English
Upper intermediate
Tamil
Native

Timeline

Customer relations officer

LB Finance Ltd
10.2023 - Current

Private Maths Tutor

Tuition Centre
10.2022 - 10.2023

Physical

THUNUKKAI G.T.M.SCHOOL, Mallavi Central College
VINORAGU SANJEEPAN