Vinodh Kumar Soundarapandian
London
Summary
Experienced network engineer with expertise in network configuration, system integration, and network security management. Proficient in implementing cybersecurity protocols and IP routing protocols to ensure robust and secure network operations. Adept at troubleshooting network issues, with a strong focus on maintaining optimal performance and security. Career goal includes advancing to a senior role within the field of cybersecurity, contributing to innovative solutions and enhancing organisational security frameworks.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Front office executive
The Eternal Garden
London
10.2023 - Current
- Enhanced customer satisfaction by providing excellent front desk service.
- Streamlined office operations with efficient document handling and Stock management
- Facilitated effective communication to resolve customer complaints.
Senior network engineer
Mr.Cooper
India
05.2021 - 08.2023
- Hands on Experience in Firewall, Network switches, Storage and wireless infrastructure
- Ensuring the Antivirus, Patches, windows security updates are installed & updated regularly
- Maintained network security by implementing updated firewall configurations.
- Performed detailed risk assessments with meticulous attention to detail, ensuring robust network safety measures.
IT service desk engineer
ATS Travels
Dubai
12.2017 - 08.2019
- Managed escalated technical issues, ensuring timely resolution and increased client satisfaction.
- Managed over 50 customer technical calls and resolved them with SOP.
- Strong working knowledge of tools such as ServiceNow, Remedy, and collaboration tools such as SharePoint.
- Streamlined helpdesk processes, enhancing team productivity.
Education
M.sc in Information systems - Computing and Engineering
University of West London
Ealing, London 09.2023 - 09.2024
Bachelor of Engineering(ECE) - Computing and Engineering
Nehru Institute of Technology
Coimbatore, Tamilnadu 04.2012 - 06.2016
Skills
- Network configuration
- System integration
- Network security management
- Cybersecurity protocols
- IP routing protocols
- Troubleshooting network issues
Certification
Completed AWS Associate Solutions Architect (Udemy) Certification
Completed Google Tect Support (Courseera) Certification
Completed I-Qube Cyber Security Certification
Declaration
I hereby affirm that the above given information is true to the best of my knowledge. If given an opportunity in your esteemed concern. I will discharge the best of my duties and to your utmost satisfaction
Timeline
Front office executive
The Eternal Garden
10.2023 - Current
M.sc in Information systems - Computing and Engineering
University of West London
09.2023 - 09.2024
Senior network engineer
Mr.Cooper
05.2021 - 08.2023
IT service desk engineer
ATS Travels
12.2017 - 08.2019
Bachelor of Engineering(ECE) - Computing and Engineering
Nehru Institute of Technology
04.2012 - 06.2016
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