Vinnie Muir

My job here is Batter Operative / Line Leader.

I work in a food manufacturing process factory, i run a line and instruct and assist 10 colligues in our team.

From October 2023 - Promoted to Team Leader Vessel and Port Service's.

• Updated booking system to reflect shipping delays and changes, providing details to customers.
• Rated consignments on data software to produce accurate invoices.
• Filed delivery and collection consignment paperwork to provide complete accuracy.
• Monitored cargo tracking systems to determine fulfillment of deliveries within estimated timeframes.
• Resolved customer queries via telephone, live chat and email, following procedures.
• Informed clients regarding transportation and payment options to verify preference.
• Consolidated packages to reduce shipping costs for valued customers, promoting ongoing working relationships and increased business.
• Documented cargo amount, weight and dimensions to maintain updated records.
• Coordinated with transportation and shipping services to determine logistics details.

• Assisted the operations manager with the daily planning of routine operations and take control of Immingham Operations solely during my time on duty.
• Managed and maintained file system covering, reports and support documentation.
• Maintained excellent customer, staff, manager and stakeholder relationships by going the extra mile to attend to needs and requests.
• Assisted with day-to-day operations of facility, including scheduling of 8 tugs and 24 crew on a daily basis.
• Utilised Helm on a regular basis to complete job tasks, developing advanced proficiency.
• Gathered, organised and modelled data to assist management in making key decisions.
• Prepared and proofread reports detailing operations activities.
• Managed invoices, credits and refunds in Helm, maintaining accurate filing of details for traceability purposes.
• Acted as a key client contact to quickly and accurately resolve queries for continued client satisfaction.
• Built and maintained excellent working relationships with The port dock masters and different agents to facilitate consistent repeat business.

• Although my primary role was in operations, I regluarlly stepped into work on the deck of the tugs when required, ( holiday and sickness absences). I provided full STCW - Compliant coverage on the tug boats at SMS Towage, in all ports they cover, ensuring safe and efficient operations. This hands on experience has kept my deck skills sharp and demonstrates my ability to adapt and contribute wherever i am required.
• Ensured compliance with all company standards and procedures.
• Provided direction and guidance to internal teams in order to achieve targets.
• Worked with vendors to make purchases and reconcile invoices.
• Reconciled monthly operating budgets and shared information with the senior management team.
• Proactively identified and solved complex problems that impacted Shipping operations management and business direction.
• Collected customer and employee feedback to deliver information to management for corrective action.
• Identified inefficiencies and made recommendations for process improvements.
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Coordinated operations for consistent delivery of effectiveness.
• Provided top quality control by eliminating downtime to maximize revenue.
• Managed office inventory and supplies and implemented inventory control measures to reduce expenditures and minimize excess supplies.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Oversaw all aspects of department operations and 4 members in my team in production, safety, equipment, performance, quality and records management.
• Served as key corporate representative, liaising with various parties in support of Shipping operational excellence.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Maintained higher quality of work than company average.
• Managed art and office inventory and supplies and implemented inventory control measures to reduce expenditures and minimize excess purchases.
• Minimized discrepancies by training over 4 employees on best practices, policies and procedures.
• Managed day-to-day Shipping operations, including supervision and assignment delegation for a 4-member team.

• Managed day-to-day Shipping operations, including supervision and assignment delegation for a 2-member team.

• Handled the day-to-day running of agency/boarding the vessels, ensuring high levels of productivity and training and progression of 4 boarding clerk agents.

I raised through the ranks at Graypen, started 2005 as office junior - Progressed in 2008 as boarding clerk - 2009 - 2012 Senior Boarding Clerk with 8 understudies.