Highly skilled IT professional with extensive expertise in IT infrastructure design, network configuration, and cybersecurity protocols. Proficient in managing Active Directory administration, VMware and Hyper-V virtualisation, and cloud services such as Microsoft Azure and Office 365. Demonstrates exceptional problem-solving abilities, technical auditing skills, and a strategic approach to troubleshooting hardware and software issues. Adept at implementing server and network restoration processes, ensuring optimal system performance while maintaining health and safety compliance. Committed to delivering outstanding customer service through user training development, task prioritisation, and attention to detail. A dependable team player with strong organisational skills, seeking opportunities to drive innovation in IT operations.