Summary
Overview
Work history
Education
Skills
Timeline
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Vinicius Padredi

London

Summary

Personal Professional Summary
A recent Digital Marketing and Advertising graduate from the University of Greenwich, I am a highly motivated and ambitious individual with a strong foundation in digital strategy, content creation, branding, and campaign analysis. At 21, I bring fresh insight, creativity, and a strong work ethic to any role, with a keen interest in launching a full-time career in the fast-paced marketing and advertising industry. I pride myself on being organised, dependable, and collaborative, with a proven ability to manage multiple priorities, meet deadlines, and contribute positively to team goals. Now actively seeking a full-time opportunity where I can grow, apply my academic knowledge, and make a measurable impact.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Customer service

Leon Restaurant
London
03.2024 - Current
  • Provided excellent customer service in a fast-paced environment to ensure satisfaction.
  • Maintained high standards of cleanliness and food safety, facilitating smooth operations.
  • Collaborated with team members to achieve sales targets and manage peak service periods.
  • Proactively learned about new menu items and promotions, driving upselling efforts.
  • Cultivated strong communication, time management, and multitasking skills for future roles.

Customer Sales Assistant

Ede and Ravenscroft
Cambridge , Cambridgeshire
05.2023 - 08.2023
  • Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
  • Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
  • Provided friendly, engaging and professional retail service to 50+ customers per shift.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Processed returned or exchanged items and provided refunds to customers.
  • Participated in staff meetings to develop strategies in selling.
  • Handled numerous emails to customer through (IGNITE)

Hotel Cleaner

Turing Locke/ Hyatt Centric
CAMBRIDGE, Eddington
10.2021 - 09.2022
  • Implemented deep cleaning techniques to promote guest health and safety.
  • Efficiently changed linens and towels within thirty minutes minutes.
  • Cleaned various hotel rooms to achieve immaculate presentation and hygiene.
  • Reported maintenance issues for prompt resolution.
  • Stripped and remade beds, placing soiled linen in appropriate area.
  • Delivered outstanding service to boost customer retention and referrals.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Delivered extra linen and toiletries to meet guest needs.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Hoovered and dusted reception areas and walkways.
  • Trained new room attendants on company policies and cleaning procedures.

Waiter Bartender

Tradizioni
CAMBRIDGE, Cambridgeshire
08.2019 - 11.2019
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Education

Certificate of Higher Education - Digital Marketing/Advertising and Communication

University of Greenwich
London
09.2022 - 06.2025

A-Levels - Psychology and Media studies

Long Road Sixth Form College
Cambridge
09.2019 - 06.2022

GCSEs - Maths, English, Science, DT

Parkside Community College
Cambridge
09.2019

Skills

  • Outstanding customer service
  • Strong communication
  • Marketing and sales experience
  • Problem solving
  • Waitering
  • Organised and reliable
  • Training and development


Timeline

Customer service

Leon Restaurant
03.2024 - Current

Customer Sales Assistant

Ede and Ravenscroft
05.2023 - 08.2023

Certificate of Higher Education - Digital Marketing/Advertising and Communication

University of Greenwich
09.2022 - 06.2025

Hotel Cleaner

Turing Locke/ Hyatt Centric
10.2021 - 09.2022

A-Levels - Psychology and Media studies

Long Road Sixth Form College
09.2019 - 06.2022

Waiter Bartender

Tradizioni
08.2019 - 11.2019

GCSEs - Maths, English, Science, DT

Parkside Community College

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Vinicius Padredi