Vinesh Gosai

Monitored network performance using tools like Wireshark, SolarWinds, and PRTG, identifying and resolving issues to ensure optimal operation.

• Analyzed network traffic patterns to detect and mitigate security threats and performance bottlenecks.
• Configured and maintained network devices including routers, switches, and firewalls.
• Collaborated with IT team to design and implement network improvements and upgrades.
• Provided detailed network reports and documentation to support management decisions
• Managing Wireless Lan Controller, Configuring and managing wireless access point using SolarWinds.
• In depth knowledge of TCP/IP networking , layer 2 and layer 3 routing and switching and Wireless network .
• Managing the network by liaising with third party contractors such as BT and Virgin media for circuit issue and downtime.
• Liaising with external vendor such as cisco and Checkpoint for upgrade and raising any technical concern regarding network security or technical side of devices.
• Experiencing of working with Cisco ISE including deploying services on Cisco ISE.
• To maintain network , support and check that all request (BAU), fault is dealt with according to agreed procedure and within agreed time frame.

• Support end user with any query related to EPR (Careflow)
• Provide 1st and 2nd line PACS ( Sectra) support to all users
• Maintained established applications using defined procedures.
• Install and configure EPR, PACS and Epro within NHS environments, collaborating with 3rd party suppliers and end users for any issue related to application
• Perform regular security monitoring, maintenance, software upgrades, and resource optimisation as required
• Close incident and request within SLA in Landesk ( IVANTI)
• Provide first and second tier support for all clinical and some non-clinical applications
• Provide quality documentations upon request from management on configurations, adhere to testing plans and other ad-hoc reports
• Manage minor incidents and problems until resolution is complete
• Ensure quality services are delivered and performed to the agreed SLA's ensuring expectations are achieved or exceeded
• Minimise service disruption and facilitation of service restoration within agreed SLA's
• Proactively identify problem trends and known error conditions and work towards a permanent solution
• Floor walk upon requests for both Queen's and King George Hospital
• Provide specialist professional advice and support to All BHRUT staff in relation to the support of all clinical and some non-clinical applications
• Participation in projects for application system upgrades, new releases and migration to new systems or platforms.
• Identified root causes of errors and discrepancies, troubleshooting to address potential solutions.
• Provided on-call support and problem resolution for applications.

• Working in a team providing support to 25,000 End-Users with 90% First time Fix rate
• Using Service Now call tracking systems to log, track and manage Incidents and Service Requests
• Troubleshooting issues related to Microsoft Office suites 2003 till 2013
• Software deployment to client workstations remotely using SCCM
• Configuration of Microsoft Outlook and settings, users profile and roaming profile
• Creating new AD accounts using Quest ActiveRolesServer console
• Managing / Support of Clinical Application for NHS - GE PACs, BigHand, Tomcat, EPR, Citrix Online and PIMs etc
• Downloading and applying Group/Machine Policy
• Administer and support remote access (Cisco, GSTT Workspace, SafeNet)
• Remote installation of network/ local printers for Trust End users using Print Servers
• Providing support for migration of about 20000 end-users from Windows XP to Windows 10
• Providing support for any Windows 10 transitional issues (Map network drive, profile corruptions, Critical clinical application execution errors etc.)
• Providing Bit locker Endpoint Encryption support to users
• Managing users NHS.net email account
• Working with other 2nd line team to provide appropriate support to clinical applications, such as EPR, PIMs, Mosaiq, Windip etc
• Troubleshooting any reported problem related to Microsoft operating system
• Appropriate understanding with working management focused environment, maintaining service in line with Service level Agreement
• Providing on call support for out of hour's service as part of role
• Dealing with technical escalations
• Ensuring all escalations are responded to and dealt with on the same day allocated to me, keeping the TL updated with any progress.
• Explained technical information to non-technical users with clear, verbal and written communication.
• Documented and escalated complex issues to higher-level support, facilitating swift resolutions.

• Provided 1st and 2nd line IT support to over 5000 users using relevant service management tool and ensuring to adhere to Service Level Agreement
• Support Students with Moodle and Aula inquires (Learning and Teaching Platform)
• Reimaging the desktop, Laptops and Microsoft Surface tablets using SCCM and Intune
• Configured and troubleshoot Cisco IP phones, printers
• Created and managed user accounts, reset passwords for bespoke applications
• Audio Visual support to staff on Site
• Provide hardware and software support to staff and students
• Maintain the University Network infrastructure
• Install Cisco router, switches, firewall and PDU
• Patching up the network equipment's.

• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers and scanners
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Arranged computers, routers and printer to achieve proper workstation.
• Troubleshot various incidents related to hardware, networks and software faults.
• Liaised with customers on operations issues and requests, providing efficient support.
• Monitored local network to optimise performance.
• Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
• Contributed to infrastructure projects, collaborating with external vendors for successful outcomes.
• Documented repairs in log book to maintain accurate records.
• Provided proficient 2nd Line in-house support for diverse IT challenges.
• Supported network and infrastructure, achieving optimal performance and connectivity.
• Managed and maintained user accounts, permissions and security settings in Active Directory.
• Set up video conferencing to enhance virtual communication capabilities.

• 1st line support for remote and in house users on Windows 7&10 and MS office 2016, 2019 and Office 365
• Basic installation, configuration and support of IT equipment (PC, laptops, printers)
• Setting up new users' accounts and profiles and dealing with password issues
• Resolve dial up issues using land line and Smartphone technologies (Blackberry, iOS Android )
• Monitored network operation and performed basic error identification during outages
• Log all cases onto service desk ticketing system (Autotask) for tracking purpose
• Escalation of specific call types as per predefined processes adhering to strict SLA's
• Provide technical training to client user group, including documents preparation with instruction
• Act as a point of contact on complex technical matters for other helpdesk team members and within field engineering team
• Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor
• Work with hardware/software vendors to resolve equipment failure issues
• Report ISP circuit issue and follow up cases
• Report to Helpdesk Manager
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Planning & scheduling the network down time for various upgrades and Maintenance
• Delivering proactive monitoring and preventive maintenance for all locations.
• Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
• Recommended equipment and resource upgrades to improve network capabilities.
• Evaluated long- and short-term network needs and implemented required updates to achieve them.
• Maintained network configuration, mapping and service records for accurate documentation.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.