Summary
Overview
Work History
Education
Skills
Software Knowledge
Certification
Languages
References
Timeline
Generic
VINEETH ASOKAN SULEKHA

VINEETH ASOKAN SULEKHA

Doncaster

Summary

Proven leader in loss prevention and customer experience management, notably with Reliance Jio Infocom Ltd, where I spearheaded asset protection and fraud mitigation efforts. Skilled in security risk assessment and adept at fostering teamwork, I significantly enhanced operational standards and customer satisfaction, achieving near-zero customer escalations.

Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Loss Prevention officer

NEXT
Redhouse
04.2023 - Current
  • Monitor public areas for unusual activity and potential threats
  • Monitor security systems like alarms and closed-circuit cameras
  • Identify potential thieves from customers or staff
  • Follow and confront a potential person of interest who is suspected of shoplifting
  • Document theft and other violations of security, and what they observed on duty
  • Work with law enforcement to detain suspects of shoplifting or dishonest employees
  • Monitoring CCTV, fire and intruder alarm systems, conducting searches of people and vehicles in order to deter acts of theft and therefore preventing loss of stock

Part Time Job (Food Delivery Driver)

Uber Eats, Just Eat
Doncaster
01.2024 - Current
  • Carried food in insulated bags to maintain hot or cold temperatures.
  • Provided excellent customer service throughout the delivery process.
  • Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.

Team Member

Benugo
London
07.2022 - 12.2022
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Area Loss Prevention Internal Audit Manager

Reliance Jio Infocom Ltd
03.2018 - 05.2022
  • Asset protection and prevent loss to business caused by deliberate or inadvertent human action
  • Investigate and close any fraud or misconduct case with constant follow up by regular audits
  • Finance audit, Inventory audit, Risk assessment & risk mitigation, regular checks on the functionality of Security automation systems (SAS, CCTV cameras, Intrusion system, Fire alarm systems etc.) are the key responsibilities

Customer Experience Manager

Flipkart
02.2016 - 02.2018
  • Ensure 100% trained staff only in work place by providing proper training and on the job training to control customer escalations to zero %
  • Provide a better working environment to employees and ensure 100% SOP adherence at all locations assigned

Department Manager

Future Retail
01.2014 - 01.2016
  • In charge of a department that sold huge quantity of products and responsible for implementing company procedures and plans, and delivering excellent operational standards

Assistant Store Manager

Reliance Retail
01.2012 - 12.2013
  • Overall accountability for growing the sales and profitability through out each area of the store
  • Managing teams to deliver KPI's as well as delivering excellent standards of customer service and a proper control over the inventory by checking, receiving and storing the materials neatly and accurately

Education

B-Com - Tourism & Management

Kerala University
01.2011

Diploma - FIATA Air Cargo Management

IATA FIATA
Trivandrum
09-2011

Skills

  • Microsoft Office
  • Google Docs
  • Security risk assessment
  • Asset protection, loss prevention
  • Security Automation Systems
  • Adaptability
  • Time management
  • Teamwork
  • Customer service
  • Excellent communication
  • Decision-making
  • Late shift availability
  • Good driving record
  • Professional appearance
  • Valid Driver's license
  • Safe driving
  • Dependable and reliable
  • Hardworking and responsible
  • Flexible schedule
  • Problem-solving
  • Multitasking and organization
  • Conflict resolution

Software Knowledge

Windows, MacOS, Linux, Microsoft Office, Google Docs

Certification

UK Full driving license holding since August 2023 with Zero points and clean driving history

Security Industry Authority License (SIA) holder

Taxi Badge holder from Wolverhampton council

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Part Time Job (Food Delivery Driver)

Uber Eats, Just Eat
01.2024 - Current

Loss Prevention officer

NEXT
04.2023 - Current

Team Member

Benugo
07.2022 - 12.2022

Area Loss Prevention Internal Audit Manager

Reliance Jio Infocom Ltd
03.2018 - 05.2022

Customer Experience Manager

Flipkart
02.2016 - 02.2018

Department Manager

Future Retail
01.2014 - 01.2016

Assistant Store Manager

Reliance Retail
01.2012 - 12.2013

B-Com - Tourism & Management

Kerala University

Diploma - FIATA Air Cargo Management

IATA FIATA

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VINEETH ASOKAN SULEKHA