Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
Certification
Languages
References
Work availability
Timeline
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Vinciane G. M. Niangoran

Vinciane G. M. Niangoran

London,United Kingdom

Summary

Versatile professional with a strong foundation in customer service and issue resolution, complemented by advanced computer skills and expertise in website building and cybersecurity. Demonstrates exceptional adaptability, teamwork, and interpersonal skills, ensuring seamless collaboration and effective communication in high-pressure environments. Adept at time management and delivering results-oriented solutions, with a commitment to enhancing operational efficiency and client satisfaction.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Trainee Social Media manager

Attar Emporium
London
12.2024 - 06.2025
  • Ensured timely project completion to enhance customer satisfaction.
  • Maintained high service standards while addressing client queries and complaints.
  • Fostered positive relationships with clients for enhanced business reputation.
  • Facilitated clear presentations of data analysis findings to non-technical colleagues.
  • Resolved complex issues through effective teamwork and communication skills.
  • Managed correspondence, updating all parties on project developments.
  • Handled incoming calls and emails, ensuring prompt response.

Admin assistant

Optimum Cosmetics Ltd
London, United Kingdom
03.2022 - 11.2024
  • Maintained confidentiality and security of sensitive information and documents.
  • Responded promptly to email and phone queries, enhancing customer satisfaction.
  • Communicated effectively with team members and external parties, fostering collaboration.
  • Handled sensitive information discreetly, maintaining high level of confidentiality at all times.
  • Maintained stock levels to avoid shortages in office supplies.
  • Handled incoming calls for staff, answered questions, directed calls and documenting messages.

Trainee Pharmacy Assistant

Superdrug
London
01.2019 - 06.2020
  • Managed the pharmacy's inventory to ensure that all medications were in stock.
  • Collaborated with other pharmacy staff to ensure smooth daily operations.

Customer Service Representative

Manpower
London
03.2017 - 07.2017
  • Collaborated with other departments to ensure customer satisfaction.
  • Developed customer service practices that improved the ability to handle customer enquiries.
  • Handled high volume of customer inquiries in professional and timely manner.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Mitigated conflicts by providing timely and practical solutions to disputes raised by customers.

Passenger Service Assistant

Heathrow Airport
London
09.2016 - 03.2017
  • Exceeded customer service expectations by providing friendly and courteous service to all passengers.
  • Managed wheelchair services efficiently when required by disabled or elderly passengers.
  • Provided clear instructions to clients, enabling seamless navigation through terminals.
  • Executed escorting duties professionally during departure and arrival processes, enhancing overall operational efficiency.
  • Improved passenger satisfaction by providing personalised meet and assist services.

Education

BSc - Information Technology

London Southbank University
UK
09.2014 - 07.2016

BTEC Extended Diploma Level 3 - IT

Lewisham College Southwark College
UK
09.2013 - 07.2014

BTEC First Diploma IT Practitioners Level 1 & 2 - IT

Southwark College
UK
09.2009 - 07.2011

GCSEs - Maths, English, Science

Kingsdale School
UK
09.2008 - 07.2009

Skills

  • Adaptability
  • Team collaboration
  • Pressure management
  • Technical proficiency
  • Problem-solving
  • Public speaking confidence
  • Time management
  • Interpersonal communication
  • Customer service
  • Web development
  • Cybersecurity expertise
  • Content creation
  • Graphic design

Personal Information

Willing To Relocate: South London - Croydon

Affiliations

  • Music
  • Art
  • Culinary

Certification

● ICT (PASS) (Kingsdale School 2009)

● Cyber Security CyberSAFE: Exam CBS-410 (May 2023)

● Google Technical Support Fundamentals

Languages

French
Native

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Trainee Social Media manager

Attar Emporium
12.2024 - 06.2025

Admin assistant

Optimum Cosmetics Ltd
03.2022 - 11.2024

Trainee Pharmacy Assistant

Superdrug
01.2019 - 06.2020

Customer Service Representative

Manpower
03.2017 - 07.2017

Passenger Service Assistant

Heathrow Airport
09.2016 - 03.2017

BSc - Information Technology

London Southbank University
09.2014 - 07.2016

BTEC Extended Diploma Level 3 - IT

Lewisham College Southwark College
09.2013 - 07.2014

BTEC First Diploma IT Practitioners Level 1 & 2 - IT

Southwark College
09.2009 - 07.2011

GCSEs - Maths, English, Science

Kingsdale School
09.2008 - 07.2009
Vinciane G. M. Niangoran