Vinciane G. M. Niangoran
London,United Kingdom
Summary
Versatile professional with a strong foundation in customer service and issue resolution, complemented by advanced computer skills and expertise in website building and cybersecurity. Demonstrates exceptional adaptability, teamwork, and interpersonal skills, ensuring seamless collaboration and effective communication in high-pressure environments. Adept at time management and delivering results-oriented solutions, with a commitment to enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Trainee Social Media manager
Attar Emporium
London
12.2024 - 06.2025
- Ensured timely project completion to enhance customer satisfaction.
- Maintained high service standards while addressing client queries and complaints.
- Fostered positive relationships with clients for enhanced business reputation.
- Facilitated clear presentations of data analysis findings to non-technical colleagues.
- Resolved complex issues through effective teamwork and communication skills.
- Managed correspondence, updating all parties on project developments.
- Handled incoming calls and emails, ensuring prompt response.
Admin assistant
Optimum Cosmetics Ltd
London, United Kingdom
03.2022 - 11.2024
- Maintained confidentiality and security of sensitive information and documents.
- Responded promptly to email and phone queries, enhancing customer satisfaction.
- Communicated effectively with team members and external parties, fostering collaboration.
- Handled sensitive information discreetly, maintaining high level of confidentiality at all times.
- Maintained stock levels to avoid shortages in office supplies.
- Handled incoming calls for staff, answered questions, directed calls and documenting messages.
Trainee Pharmacy Assistant
Superdrug
London
01.2019 - 06.2020
- Managed the pharmacy's inventory to ensure that all medications were in stock.
- Collaborated with other pharmacy staff to ensure smooth daily operations.
Customer Service Representative
Manpower
London
03.2017 - 07.2017
- Collaborated with other departments to ensure customer satisfaction.
- Developed customer service practices that improved the ability to handle customer enquiries.
- Handled high volume of customer inquiries in professional and timely manner.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and practical solutions to disputes raised by customers.
Passenger Service Assistant
Heathrow Airport
London
09.2016 - 03.2017
- Exceeded customer service expectations by providing friendly and courteous service to all passengers.
- Managed wheelchair services efficiently when required by disabled or elderly passengers.
- Provided clear instructions to clients, enabling seamless navigation through terminals.
- Executed escorting duties professionally during departure and arrival processes, enhancing overall operational efficiency.
- Improved passenger satisfaction by providing personalised meet and assist services.
Education
BSc - Information Technology
London Southbank University
UK 09.2014 - 07.2016
BTEC Extended Diploma Level 3 - IT
Lewisham College Southwark College
UK 09.2013 - 07.2014
BTEC First Diploma IT Practitioners Level 1 & 2 - IT
Southwark College
UK 09.2009 - 07.2011
GCSEs - Maths, English, Science
Kingsdale School
UK 09.2008 - 07.2009
Skills
- Adaptability
- Team collaboration
- Pressure management
- Technical proficiency
- Problem-solving
- Public speaking confidence
- Time management
- Interpersonal communication
- Customer service
- Web development
- Cybersecurity expertise
- Content creation
- Graphic design
Personal Information
Willing To Relocate: South London - Croydon
Affiliations
- Music
- Art
- Culinary
Certification
● ICT (PASS) (Kingsdale School 2009)
● Cyber Security CyberSAFE: Exam CBS-410 (May 2023)
● Google Technical Support Fundamentals
Languages
French
Native
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Trainee Social Media manager
Attar Emporium
12.2024 - 06.2025
Admin assistant
Optimum Cosmetics Ltd
03.2022 - 11.2024
Trainee Pharmacy Assistant
Superdrug
01.2019 - 06.2020
Customer Service Representative
Manpower
03.2017 - 07.2017
Passenger Service Assistant
Heathrow Airport
09.2016 - 03.2017
BSc - Information Technology
London Southbank University
09.2014 - 07.2016
BTEC Extended Diploma Level 3 - IT
Lewisham College Southwark College
09.2013 - 07.2014
BTEC First Diploma IT Practitioners Level 1 & 2 - IT
Southwark College
09.2009 - 07.2011
GCSEs - Maths, English, Science
Kingsdale School
09.2008 - 07.2009
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