Vincenzo Di bello

• Coordinated varied caseloads and progressed cases within agreed deadlines and parameters.
• Classified, identified and escalated potential red flag risks in line with relevant procedure.
• Interviewed witnesses and suspects, removing bias from language to remain objective.
• Identified emerging trends in criminal activity by analysing patterns in investigations.
• Met needs of multiple investigations at differing paces, facilitating dynamic environment in line with legislation and investigation standards.
• Secured sensitive data and maintained confidentiality during storage and review.
• Conducted house-to-house enquiries..
• Planned, managed and risk-assessed cases to deliver high-quality investigative services.
• Obtained statements from victims and witnesses to support case progress and evidence collection.
• Retained knowledge of relevant legal frameworks to uphold service compliance.
• Brought designated cases to timely and successful conclusions.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Fostered positive employee relationships through communication, training and coaching.
• Led shifts and motivated team.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Recognised exceptional individual performance for improved motivation.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.
• Promoted professionalism among staff to develop productive relationships.
• Coached team members through new or difficult workflows.
• Upskilled team members by planning and delivering training workshops.
• Supported new hires through onboarding process for speedy and successful training.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Led team of (90) to achieve deployment targets and successfully complete assigned tasks.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Delegated tasks to make best use of individuals' skills.

• Prepared rotas to achieve consistent coverage during business operating hours.
• De-escalated conflict and resolved challenging situations.
• Deterred thefts and property damage with imposing security presence.
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
• Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Remained flexible in rapidly moving environment and adapted to developing situations.
• Collaborated with security teams and emergency services to resolve urgent situations.
• Completed thorough incident reports, recording exact observations, occurrences and witness statements.
• Oversaw reliable security operations with strong leadership and planning.
• Liaised with emergency services to facilitate prompt medical and legal responses.
• Established clear processes to handle fire and security alarm activations.
• Promoted public order during large-scale and high-capacity events.
• Clearly conveyed important messages and key information during handovers to security personnel.

• Liaised and formed partnerships with other departments and organisations and community health and welfare agencies including charity organisation, Universities
• Local MPs, churches,area businesses
• Coordinated service promotion activities and ongoing learning and development activities including arranging events to recruit volunteers
• Supported volunteers, community members and groups with community-run events and activities through promotion and participation.
• Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
• Attended regular training and supervision workshops for improved service user support.
• Created targeted support programmes based on client interviews and assessments.
• Supervised small groups of adults with additional mental health needs in assigned therapy groups.

• Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
• Completed work following safety rules for best working practices.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Accurately and efficiently picked documents for prep work, exceeding time and accuracy targets.
• Handled scanning material safely and responsibly in line with regulations.
• Created and processed digital files, with continued dedication to confidentiality and compliance.
• Produced and managed high-quality scanned images using
• Ensured sensitivity and confidentiality when handling and processing all documents.
• Monitored scanned material for faults and flaws, swiftly resolving errors for accurate data processing.

• Liaised with Vaccine Centres to facilitate distribution of information, via fliers handed and delivered in areas of Enfield, on specialist surveys, ensuring swift identification and implementation of appropriate remedial action.
• Maintained up-to-date knowledge of Covid safety developments, effectively shaping and improving Safety policies.
• Collaborated with PHE teams to ensure operational requirements are properly defined and adopted in compliance with community standards.
• Trained and mentored staff to consistently meet and exceed service target KPIs.

• Facilitated effective and efficient warehouse operations, including shipping and receiving, inventory control, supervising team of 45 operatives.
• Trained 100 order pickers in improved picking methods, boosting on-time picking rate.
• Exceeded warehouse productivity targets by on average 20% per day by constantly monitoring and controlling warehouse operations for optimum efficiency.
• Supervised and coordinated physical warehouse inventory and van stock counts.
• Maintained compliance with health and safety regulations, consistently promoting and enforcing safe systems of work across all tasks.
• Managed effective leadership of 45 warehouse personnel to achieve efficiency targets.
• Assisted managers in various duties, developing additional skills and improving personal productivity.
• Ensured the smooth running of warehouse production lines by closely regulating operations.
• Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
• Supervised and coordinated physical warehouse inventory and van stock counts,

• Guided and coached staff to achieve individual quarantine checks targets.
• Strategically handled staff schedules and rotas for effective workload planning and management.
• Assured strict adherence to corporate guidelines and metrics.
• Trained and led talented teams to surpass objectives.
• Conducted scheduled quarantine visit of newly arrivals from Government

Ban country list.

• Offered instruction, coaching and motivation to employees during shift.
• Successfully achieved daily check targets in line with company targets and KPIs.
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
• Supported team by demonstrating respect and willingness to help.

• Maintained up to date knowledge on regulatory changes to ensure consistent compliance with shopping centres, supermarkets and, Nail s and hair salons.
• Ensured up-to-date knowledge of regulatory developments, quickly communicating necessary process changes to maintain compliance.
• Assessed risk and developed risk mitigation strategies that help reduced spread of virus.
• Communicated effectively with shop owners for optimised safety outcomes.
• Identified safety compliance gaps that helped ensure safe and efficient openings of shops in compliance with Government Rules and Regulation.
• Patrolling alongside Police and Environmental Health and Safety Officers.

• Worked closely with Businesses to establish and maintain communication with local businesses.
• Monitored multiple databases to keep track of all businesses incompliance with gov rules and regulations.
• Worked directly with Environmental Officer to achieve maximum levels of help to businesses.
• Delivered an exceptional level of service to each Business by listening to concerns and answering questions.
• Improved safety through consistent hard work and dedication to maintaining a healthy environment for all.
• Carried out daily inspection of shops and businesses to ensure compliance with relevant government rules and regulations.

• Assisted various business with social distancing, mask wearing enforcement at shops and retail stores.
• Delivered an exceptional level of service to each Business by listening to concerns and answering questions of shop owners
• Carried out Observation to ensure compliance with relevant rules & regulations.
• Worked closely with Shop owners to maintain optimum levels of communication for effective and efficient coordination of implementation of Gov rules and regulations.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Testing Supervisor Covid Testing Site Lee Valley Center
• Performed daily inspection rounds throughout facility to check on all equipment and machinery.
• Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
• Carried out day-to-day training duties accurately and efficiently.
• Maintained strict social distance regulation and standards compliance throughout site.
• Used expert communication and organisation skills to liaise between cross-functional teams to share safety tips.
• Worked closely with workers to establish open communication, to better understand worker needs.
• Implemented new strategy for use of personnel throughout site.
• Managed smooth operation of 60 employees through communication and working side by side.
• Oversaw daily operations over 250 to 400 customers

• Exceptional phone manners Delivering exceptional level of service to each customer by listening to concerns and answering questions.
  Performed initial client assessment and analysis by listening to concerns and answering questions

booking test drives for FCA customers

Adeptly handled 250 of inbound calls per day