Vincent Vinh Son Deprat
Chelmsford,Essex
Summary
Dynamic Facilities Management professional with a strong background in luxury hospitality and Integrated FM operations. Skilled in managing multi-disciplinary teams, overseeing complex operations and ensuring H&S compliance within a high-profile environment.
Overview
10
10
years of professional experience
Work history
Workspace Experience Ambassador Lead
JLL | HSBC Global HQ - 8 Canada Square
London
09.2024 - 01.2026
- Operational Oversight & Compliance: Lead a team of 6 Experience Ambassadors within an Integrated Facilities Management (IFM) framework. Oversee operational compliance, ensuring strict adherence to health and safety standards.
- Asset & Workspace Management: Responsible for maintaining the workspace through rigorous inspection of H&S equipment and facilities. Manage the end-to-end work order lifecycle.
- Stakeholder & Vendor Management: Collaborate with senior leadership and global HSBC portfolio teams to align FM delivery with business objectives. Directly manage vendors and service partners to ensure service delivery and KPI adherence.
- Technical Coordination: Liaise daily with Engineering and Operations teams within the wider Workspace Experience & Operations division to resolve complex technical issues and facility escalations.
- Process Improvement: Develop and manage a proactive Workspace Experience Team, driving innovation in FM processes and operational excellence.
Front of House Manager
Royal Lancaster London Hotel
London
04.2024 - 09.2024
- Overseeing a 50-member multi-departmental division comprising Front Office, Business Centre, Guest Relations, and Concierge
- Liaising with other departments (Maintenance, Concierge, F&B, Housekeeping) as duty manager to ensure smooth daily operations
- OpEx, CapEx department planning and HR payroll management
- Strategic planning and goal setting with personal and divisional KPIs
- Health & Safety ambassador, working with Health & Safety team on-site to plan, promote and review procedures to operational team following overall business continuity strategy
- Member of the Management Representative Committee (MRC) responsible in business continuity planning and performance measurement
- Overseeing day-to-day operations to ensure the delivering of highest standard and experience
- Recruiting and mentoring new team members through self-developed CADET principle
- Promoting sustainability processes and products in line with company’s policies
- Working with third party suppliers to improve work’s system, efficiency and sustainability
Front Office Manager
Royal Lancaster London Hotel
London
06.2021 - 04.2024
Assistant Front Office Manager
Royal Lancaster London Hotel
11.2019 - 06.2021
Guest Relations / Duty Manager
Park Plaza London Riverbank
London
04.2019 - 11.2019
Front Office Shift Leader
Park Plaza London Riverbank
London
10.2018 - 04.2019
Night Team Leader
Mercure London Bridge
London
03.2018 - 10.2018
Night Auditor
Pullman Montpellier Centre
Montpellier, France
03.2017 - 03.2018
Front Office Management Trainee
Novotel Saigon Centre (Vietnam)
Ho Chi Minh City, Vietnam
10.2015 - 10.2016
Education
Bachelor - Hotel & Business Management
Vatel International School of Business & Hotel Management
Nîmes, France 09.2013 - 09.2015
International Baccalaureat -
The British International School
Ho Chi Minh City, VietnamHigher National Diploma - Facilities Manager Level 4
The Skills Partnership
London 04.2025 -
Skills
- IOSH Managing Safely
- First Aid at Work
- Excellent interpersonal skills
- People management
- Quality assurance
- Health & Safety Champion
- Strategic planning
- Vendor & contractor management
- Budget management
- Strong verbal and written communication
Languages
English
Native
French
Fluent
Vietnamese
Fluent
Professional Affiliations
IWFM Member
AICR UK - Hotel Managers Association
Inspired Motivators - Volunteering Organisation
References
References available upon request.
Timeline
Higher National Diploma - Facilities Manager Level 4
The Skills Partnership
04.2025 -
Workspace Experience Ambassador Lead
JLL | HSBC Global HQ - 8 Canada Square
09.2024 - 01.2026
Front of House Manager
Royal Lancaster London Hotel
04.2024 - 09.2024
Front Office Manager
Royal Lancaster London Hotel
06.2021 - 04.2024
Assistant Front Office Manager
Royal Lancaster London Hotel
11.2019 - 06.2021
Guest Relations / Duty Manager
Park Plaza London Riverbank
04.2019 - 11.2019
Front Office Shift Leader
Park Plaza London Riverbank
10.2018 - 04.2019
Night Team Leader
Mercure London Bridge
03.2018 - 10.2018
Night Auditor
Pullman Montpellier Centre
03.2017 - 03.2018
Front Office Management Trainee
Novotel Saigon Centre (Vietnam)
10.2015 - 10.2016
Bachelor - Hotel & Business Management
Vatel International School of Business & Hotel Management
09.2013 - 09.2015
International Baccalaureat -
The British International School