Summary
Overview
Work history
Education
Skills
Websites
Languages
Professional Affiliations
References
Timeline
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Vincent Vinh Son  Deprat

Vincent Vinh Son Deprat

Chelmsford,Essex

Summary

Dynamic Facilities Management professional with a strong background in luxury hospitality and Integrated FM operations. Skilled in managing multi-disciplinary teams, overseeing complex operations and ensuring H&S compliance within a high-profile environment.

Overview

10
10
years of professional experience

Work history

Workspace Experience Ambassador Lead

JLL | HSBC Global HQ - 8 Canada Square
London
09.2024 - 01.2026
  • Operational Oversight & Compliance: Lead a team of 6 Experience Ambassadors within an Integrated Facilities Management (IFM) framework. Oversee operational compliance, ensuring strict adherence to health and safety standards.
  • Asset & Workspace Management: Responsible for maintaining the workspace through rigorous inspection of H&S equipment and facilities. Manage the end-to-end work order lifecycle.
  • Stakeholder & Vendor Management: Collaborate with senior leadership and global HSBC portfolio teams to align FM delivery with business objectives. Directly manage vendors and service partners to ensure service delivery and KPI adherence.
  • Technical Coordination: Liaise daily with Engineering and Operations teams within the wider Workspace Experience & Operations division to resolve complex technical issues and facility escalations.
  • Process Improvement: Develop and manage a proactive Workspace Experience Team, driving innovation in FM processes and operational excellence.

Front of House Manager

Royal Lancaster London Hotel
London
04.2024 - 09.2024
  • Overseeing a 50-member multi-departmental division comprising Front Office, Business Centre, Guest Relations, and Concierge
  • Liaising with other departments (Maintenance, Concierge, F&B, Housekeeping) as duty manager to ensure smooth daily operations
  • OpEx, CapEx department planning and HR payroll management
  • Strategic planning and goal setting with personal and divisional KPIs
  • Health & Safety ambassador, working with Health & Safety team on-site to plan, promote and review procedures to operational team following overall business continuity strategy
  • Member of the Management Representative Committee (MRC) responsible in business continuity planning and performance measurement
  • Overseeing day-to-day operations to ensure the delivering of highest standard and experience
  • Recruiting and mentoring new team members through self-developed CADET principle
  • Promoting sustainability processes and products in line with company’s policies
  • Working with third party suppliers to improve work’s system, efficiency and sustainability

Front Office Manager

Royal Lancaster London Hotel
London
06.2021 - 04.2024

Assistant Front Office Manager

Royal Lancaster London Hotel
11.2019 - 06.2021

Guest Relations / Duty Manager

Park Plaza London Riverbank
London
04.2019 - 11.2019

Front Office Shift Leader

Park Plaza London Riverbank
London
10.2018 - 04.2019

Night Team Leader

Mercure London Bridge
London
03.2018 - 10.2018

Night Auditor

Pullman Montpellier Centre
Montpellier, France
03.2017 - 03.2018

Front Office Management Trainee

Novotel Saigon Centre (Vietnam)
Ho Chi Minh City, Vietnam
10.2015 - 10.2016

Education

Bachelor - Hotel & Business Management

Vatel International School of Business & Hotel Management
Nîmes, France
09.2013 - 09.2015

International Baccalaureat -

The British International School
Ho Chi Minh City, Vietnam

Higher National Diploma - Facilities Manager Level 4

The Skills Partnership
London
04.2025 -

Skills

  • IOSH Managing Safely
  • First Aid at Work


  • Excellent interpersonal skills
  • People management
  • Quality assurance
  • Health & Safety Champion
  • Strategic planning
  • Vendor & contractor management
  • Budget management
  • Strong verbal and written communication

Languages

English
Native
French
Fluent
Vietnamese
Fluent

Professional Affiliations

IWFM Member

AICR UK - Hotel Managers Association

Inspired Motivators - Volunteering Organisation 

References

References available upon request.

Timeline

Higher National Diploma - Facilities Manager Level 4

The Skills Partnership
04.2025 -

Workspace Experience Ambassador Lead

JLL | HSBC Global HQ - 8 Canada Square
09.2024 - 01.2026

Front of House Manager

Royal Lancaster London Hotel
04.2024 - 09.2024

Front Office Manager

Royal Lancaster London Hotel
06.2021 - 04.2024

Assistant Front Office Manager

Royal Lancaster London Hotel
11.2019 - 06.2021

Guest Relations / Duty Manager

Park Plaza London Riverbank
04.2019 - 11.2019

Front Office Shift Leader

Park Plaza London Riverbank
10.2018 - 04.2019

Night Team Leader

Mercure London Bridge
03.2018 - 10.2018

Night Auditor

Pullman Montpellier Centre
03.2017 - 03.2018

Front Office Management Trainee

Novotel Saigon Centre (Vietnam)
10.2015 - 10.2016

Bachelor - Hotel & Business Management

Vatel International School of Business & Hotel Management
09.2013 - 09.2015

International Baccalaureat -

The British International School
Vincent Vinh Son Deprat