VINCENTE DA COSTA
London,England
Summary
I am a dedicated Returns Executive with a strong background in Customer Service and Administration. Skilled in building cross-functional relationships and enhancing productivity, I excel at precise problem-solving and consistently meeting standards. As an adaptable learner, I thrive in new environments, embracing opportunities to develop new skills. While I take pride in my own work, I find great satisfaction in contributing to the success of others.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
Work history
Returns Executive
Childsplay Clothing
London, England
2023.02 - 2024.11
- Led team for successful execution of annual corporate goals.
- Communicated clear returns data to management and shareholders using tools such as Microsoft Excel and Business Central
- Managed over 200 stock daily for new orders and returns processing.
- Drove innovation within the organisation with creative problem-solving strategies.
- Worked with board of directors to establish objectives and decisively lead operations.
- Maintained customer satisfaction while handling clothing, shoes and accessory product returns quickly and professionally.
- Spearheaded major projects, yield significant improvements in efficiency and productivity.
- Authorised product returns, encouraging exchanges to minimise store losses.
Warehouse Operative
Tesco
London
2022.10 - 2023.02
- Managed inventory and ensured efficient stock levels
- Oversaw warehouse operations and optimised workflow processes
- Supervised team members and provided training and support
- Implemented health and safety protocols to adhere to regulations
- Utilised inventory management software to track stock movements and orders
Customer Service Specialist
IKEA
London
2018.07 - 2022.08
- Analyzed operational data using Microsoft Office tools (Excel, Word, PowerPoint), collaborating with department leaders to identify improvement opportunities and implement changes. This resulted in a 7% reduction in returns across the store's operations.
- Coordinated and trained team members in delivering exceptional customer support while overseeing back-office processes to mitigate disruptions. These efforts led to a 15% increase in customer satisfaction and retention.
- Effectively communicated with internal and external stakeholders to ensure seamless departmental operations, consistently achieving KPI targets and contributing to store bonuses.
- Anticipated and fulfilled customer needs, fostering strong relationships that promoted repeat business and customer loyalty.
- Designed and delivered training programs for co-workers of diverse ages and backgrounds, streamlining processes to create a unified and efficient team approach.
- Enhanced team productivity and morale in the customer service department through collaborative leadership and clear communication, driving measurable improvements in service delivery.
- Efficiently resolved customer inquiries and complaints across multiple channels, including in-person, phone, and email, ensuring timely and satisfactory outcomes.
Customer Assistant
Tesco
London
2017.03 - 2018.06
- Assisted customers with product enquiries, purchases, and returns
- Managed inventory and restocked shelves as needed
- Operated cash register and managed financial transactions
- Provided support to customers by addressing enquiries, processing purchases, and facilitating returns
- Maintained inventory levels, restocked shelves, and managed cash transactions at the register
Customer Advisor/Warehouse Colleague
Argos
Milton Keynes
2016.05 - 2017.03
- Provided exceptional customer service and assistance in product selection
- Organised and maintained warehouse inventory
- Processed customer orders and handled returns
- Collaborated with team members to ensure efficient warehouse operations
- Assisted with stock replenishment and maintained a clean and organised work environment
Education
BTEC Level 3 Diploma - IT
Waltham Forest College
High School Diploma - Maths, English, I.T., Statistics
Hackney Free And Parochial
London 2004.09 - 2009.07
Skills
- Communication Skills
- Team Leading
- Exceptional Customer Service
- Experienced Excel Proficiency
- Adherence To Procedures
- Efficient Complaint Handling
- Investigative Skills
- Problem-Solving
- Relationship Building
- Warehouse Operations
Certifications
CompTIA A+, ITonlinelearning
September 2024
CompTIA Network+, ITonlinelearningSeptember 2024
CompTIA Security+, ITonlinelearningSeptember 2024
Certmaster Labs, ITonlinelearningSeptember 2024
References
References available upon request.
Timeline
Returns Executive
Childsplay Clothing
2023.02 - 2024.11
Warehouse Operative
Tesco
2022.10 - 2023.02
Customer Service Specialist
IKEA
2018.07 - 2022.08
Customer Assistant
Tesco
2017.03 - 2018.06
Customer Advisor/Warehouse Colleague
Argos
2016.05 - 2017.03
High School Diploma - Maths, English, I.T., Statistics
Hackney Free And Parochial
2004.09 - 2009.07
BTEC Level 3 Diploma - IT
Waltham Forest College