Driven professional with international scope & experience. First class analytical abilities combined with excellent communication skills, fostering continuous sales performance improvement through collaborative working.
Strong financial and automotive data analysis acumen with proven expertise in driving multi-market sales growth, profitability and enhancing customer satisfaction within modern luxury guidelines.
Excellent communication skills driving measurable results and organisational growth through cross-team leadership.
Redefine and drive the development of product launch processes within OS region
OS Regional Lead for Battery Electric Vehicle (BEV) Readiness
Develop and lead a core ‘BEV go to market team' to drive OS electrification readiness, in particular to support L460 BEV launch
Provide the voice of Overseas region to Global forum's such as Launch Gateway Reviews.
Increased UK NSC parts revenues through the development of new service and parts sales channels.
Designed and Launched the Jaguar 3+, fixed price service programme
Developed and relaunched the UK NSC Trade Parts programme, with 50 key Retailer partners.
Managed vital Retailer network partner programmes such as the Tyre and Oil programmes, including management of supplier agency contracts & performance.
Directed client refurbishment projects, encompassing client liaison, quotations, invoicing and management of sub-contractors.
Led 17 Regional Performance Managers (RPM's), strengthening after-sales business and elevating customer experience/KPI results within Retailers, Accident Repair Centres, and Rapid Fit outlets.
Consistently delivered the retail parts sales objective of circa £200m/annum.
From a Commercial standpoint, directed all European Light Commercial Vehicle programmes, including product specification, launch volume planning, NSC pricing strategies and variable profit delivery.
Comprehensive agency management covering communications, brochures, and product training.
Evaluate daily retail demand signals, order intake, market share, production data and generate strategic business recommendations.
Deliver strategic recommendations verbally and in written form to senior management daily, including a weekly presentation to Ford of Britain BoM.
Managed a team of field and office-based staff to achieve budgeted sales volume and vehicle contribution margin (Fleet & Pre-Owned).
Oversaw departmental budgets, encompassing fleet operations variable marketing expenditure of approximately £20 million.
Established governmental and large fleet customer connections throughout Eastern Europe, Southern Mediterranean, and Africa.
Particularly successful in securing fleet sales agreements in Eastern Europe, resulting in being interviewed for Fleet News Europe.
Oversaw sales, customer experience, and key KPI performance across 11 dealerships in Central and North London.
Generate substantial fleet customer sales volumes, nurture existing fleet relationships and capture conquest business via strategic negotiation of supply contracts whilst optimising significant variable marketing and entertainment budgets.
Managed aftersales business development in 13 Ford dealerships.
Sales executive specialising in Cardiovascular therapies within North West London
Training contract for ACA qualification
A poor guitar player and I enjoy European travel on my motorbike