Vincent Onyeaghala
south east London
Summary
Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.
Overview
10
10
years of professional experience
Work history
Recycling Operator
source247
East London
03.2023 - Current
- Observed health and safety standards to maintain safe, hygienic working environments.
- Maximised recovery rates to achieve recycling and sustainability targets.
- Worked flexibly to meet round-the-clock plant demands and cover staff absences.
- Coordinated daily recycling tasks for increased team productivity and performance.
- Wore correct PPE to maintain health, hygiene and safety standards.
Customer Service Assistant
telesales
London
02.2023 - Current
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Solved interruptions in machines and equipment through collaborations with internal and external third parties.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Supported out-of-hours service by working unsociable hours on-call.
- Supported trials for new product development through maintaining communication between customers, sales and design.
- Leveraged available resources, knowledge and equipment to resolve customer requests.
- Monitored and documented performance and up-time for company products.
Care Support
Doctors Mediville Hospital
Port Harcourt
04.2019 - 12.2022
- Assessed client mental health in detail to establish treatment options and develop treatment plans.
- Maintained confidentiality of clients' information.
- Inputted patient information and records on database to maintain accurate documentation.
- Performed crisis interventions during emergency cases.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Initiated risk assessments to examine psychological and social factors.
- Administered medication and treatment for patients.
- Assisted clients to achieve personal and treatment-related goals.
- Developed relationships with medical, welfare and educational agencies serving client needs.
Volunteer (Team Lead)
Giving is Living foundation
05.2019 - 05.2020
- Purchased equipment and materials to meet designated schedule of work.
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Trained new volunteers in administration, donation processing and event delivery.
- Organised charity administration from budget planning to bank reconciliations.
- Led activities that promoted growth in mental, emotional and educational areas.
Depot Supervisor
The Coca-Cola Company
05.2013 - 11.2015
- DARCUM MDP),, Ilishan-Remo, Ogun State
- Communicates with customers and vendors positively with particular attention to problem resolution
- Overseeing product delivery and logistics operations to reduce shipment turnaround times and streamline warehouse workflows
- Oversee and improves deliveries through proactive coordination of daily operations.
Education
Master of Arts - Tourism & Hospitality
University of Sunderland
London 01/2023 -
Master of Science - Disaster Risk Management & Development Studies
University of Port Harcourt, Nigeria
12/2018 - 08/2021
Bachelor of Science - Business Administration
Babcock University
Nigeria 08/2012 - 08/2017
Skills
- Route dispatch
- Stock management
- Salesforce
- ZenDesk
- POS systems
- Customer relations
- Excel proficiency
- Market intelligence
- Customer rapport
- Idea generation
- Sales and market development
- Sales territory growth
- Excellent communication skills
- Emergency management
- Emergency response
- Customer service
Interests
- Researching
- Travelling
- Swimming
- Sports watching
Languages
English
Fluent
French
Intermediate
Timeline
Recycling Operator
source247
03.2023 - Current
Customer Service Assistant
telesales
02.2023 - Current
Volunteer (Team Lead)
Giving is Living foundation
05.2019 - 05.2020
Care Support
Doctors Mediville Hospital
04.2019 - 12.2022
Depot Supervisor
The Coca-Cola Company
05.2013 - 11.2015
Master of Arts - Tourism & Hospitality
University of Sunderland
01/2023 -
Master of Science - Disaster Risk Management & Development Studies
University of Port Harcourt, Nigeria
12/2018 - 08/2021
Bachelor of Science - Business Administration
Babcock University
08/2012 - 08/2017
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