Vincent Cousin
London,United Kingdom
Summary
Store Manager and experienced Retail Operator with a Senior Luxury Sales Consultant background and thorough understanding of the luxury market and the fashion world.
Results-driven SM with knack for boosting team morale and enhancing store operations. Authentic and natural people person, fluent in three languages, skilled and focused in team development, sales, luxury customer services, client-telling, stock management and team work driven by KPI's.
Having worked in both boutiques and department stores as well as having the ability to work individually or within a team setting, enabled me to get a well rounded view of all retail operations.
I am known for fostering collaborative work environment and effectively addressing challenges to drive store success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Store Manager - Store Manager
TheKooples
Marylebone, City of Westminster
2023.08 - Current
- Promoted to Store Manager after a year in the company
- Maintained store position in London's top 3
- Generated 25% of overall revenue during my time in this store
- UK Top seller for 3 weeks in a row
- Recruited, on-boarded and trained team member for different locations
Senior Luxury Sales Consultant
Louis Vuitton
Harrods, London, UK
2022.09 - 2023.08
- VIP luxury customer service showcasing product expertise and flawless service (820k worth of stock sold in a year)
- Driving sales through personal client book/ connections
- Collaboration with Personal Shopping and Stylist teams
- Trained new staff members to maintain quality standards of service.
Senior Luxury Sales Consultant
Bottega Veneta
Selfridges, London , UK
2020.04 - 2022.09
- Led team by example and took part in the clienteling team.
- Actively participated in team meetings and training sessions for personal development and shared learning.
- Ensured compliance between the brand and department store.
- Cash management duty
Luxury Sales Consultant
Givenchy
Selfridges, London, UK
2018.10 - 2020.04
- Developed client base through luxury service and follow-ups.
- Consistently reached targets with proactive customer engagement.
- Assisted in visual merchandising, boosting store appeal.
- Trained newer members of the team
Sales Assistant - Supervisor
French Connection
London, UK
2017.03 - 2018.10
- Promoted to Expert Tailoring and then Supervisor within 6 months
- Team supervision and 1st floor management
- Training team on tailoring and alteration
- Resolving customer queries and complains
Education
BTS (University) - Negotiation and Client-Relationship
ILEC Business School
Nice, France 2013.09 - 2015.06
Baccalaureate (GCSC) - Sales Option
St Vincent de Paul High School
Nice, France 2010.09 - 2013.05
Skills
- Team development and leadership
- Customer service excellence
- Performance driven
- Merchandising expertise
- Supplies and stock management
- Health and safety/ Loss prevention compliance
- Recruitment and admin (HR, payroll, rota)
Languages
French
Native
English
Advanced (C1)
Spanish
Intermediate
Italian
Beginner
Extras
- PSE 1 and PSE 2 - First Aid Certification.
- Basic IT skills; Open Office, MS Word, MS Excel, MS PowerPoint, presentation and public speaking.
- Driving Licence.
Timeline
Assistant Store Manager - Store Manager
TheKooples
2023.08 - Current
Senior Luxury Sales Consultant
Louis Vuitton
2022.09 - 2023.08
Senior Luxury Sales Consultant
Bottega Veneta
2020.04 - 2022.09
Luxury Sales Consultant
Givenchy
2018.10 - 2020.04
Sales Assistant - Supervisor
French Connection
2017.03 - 2018.10
BTS (University) - Negotiation and Client-Relationship
ILEC Business School
2013.09 - 2015.06
Baccalaureate (GCSC) - Sales Option
St Vincent de Paul High School
2010.09 - 2013.05