VINBERT PEREIRA
Swindon,UK
Summary
Customer service and sales expert with a strong background in team collaboration and customer satisfaction. Demonstrated success in helpdesk support, improving service experiences, and boosting sales. Eager to apply skills in a dynamic setting to drive organizational success.
Attentive technician skilled in monitoring and resolving project hazards. Prioritises maintenance and repair tasks with strict time management. Strong record-keeping skills with focus on accuracy.
Dynamic student driven to build industry knowledge through hands-on experience. Strong work ethic with history of reliability and commitment to quality. Excels in technical and mechanical tasks with superior attention to detail.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work history
ADAS Technician
Belron UK
Swindon, UK
08.2022 - 03.2026
- Developed expertise in glazing components and advanced techniques for safe work completion.
- Managed diverse vehicles, ensuring thorough technical knowledge of systems.
- Replaced and repaired windscreens to enhance vehicle safety and functionality.
- Assisted in designing and developing new equipment to foster innovation.
- Conducted regular inspections of electrical systems to uphold safety standards.
- Supported team targets during high-priority projects to ensure timely delivery.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Bus Driver
Stagecoach Bus
Swindon, Wiltshire
06.2020 - 08.2022
- Followed company policies strictly, upholding professional standards at all times.
- Conducted safe and efficient transportation of passengers, ensuring adherence to traffic regulations.
- Provided excellent customer service and maintained a positive passenger experience.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Reported any mechanical problems promptly for early resolution.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Promoted good behaviour amongst passengers with clear communication of rules.
Assistant Manager
Wondertree TRG Group
Heathrow, london
02.2018 - 08.2020
- Coordinated paperwork, inventory management, Investigations Supply chains, auditing, compliance, Risk management End loss prevention.
- Evaluated customer information to explore issues and maintain high-quality service.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues.
- Serve as point of contact for and coordinate measures to manage risk with local management.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Streamlined store operations with efficient scheduling.
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed daily operations to ensure smooth running of the shop floor.
- Implemented promotional strategies for increased footfall during holiday seasons.
Assistant Sales Manager
Wagamama
Heathrow Terminal, London
03.2017 - 02.2018
- Increased referrals and walk-in business through enthusiastic customer service.
- Handled customer complaints effectively, ensuring immediate resolution and satisfaction.
- Improved team performance to achieve sales targets.
- Enhanced brand visibility with effective advertising techniques.
- Collaborated with management to streamline business processes.
- Trained new staff members in sales procedures and company policies.
- Liaised with other departments for seamless functioning of the organisation.
- Implemented promotional offers to increase sales revenue.
- Undertook administrative tasks to support daily operations of the store.
- Grew annual revenue by 100% with targeted sales and marketing strategy.
Assistant Training Manager
Cappuccino / Auto Grill Company
Heathrow, london
04.2015 - 02.2017
- Managed employee coaching and training, enhancing participant skills.
- Conducted evaluations of training courses to identify areas for improvement.
- Devised effective training materials, resulting in improved staff performance.
- Evaluated effectiveness of various training methods to apply most beneficial techniques consistently across teams.
- Arranged specialist guest speakers for unique insight into industry trends and practices.
- Conducted regular performance reviews, highlighting areas for further development and improvement.
- Validated competency after completion of each module through rigorous assessments.
- Improved training efficiency by designing and implementing interactive learning strategies.
Sales Assistant
Ben and Sand
Colva, India
05.2010 - 03.2015
- Assisted customers on the sales floor, managing the cash register and helping customers find products.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Utilised excellent communication skills to provide detailed product information.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Trained new staff members, fostering a supportive working environment.
- Prepared orders for customers with wrapped, bagged and boxed items.
Sales Executive
Medical Supplies
Quepem, India
10.2002 - 01.2009
- Established and administered annual budgets, optimizing hiring and performance.
- Stayed current with market trends to determine optimal pricing and capitalize on opportunities.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Identified new business opportunities that enhanced growth potential of the company.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Increased customer engagement by delivering high-quality product demonstrations.
Education
GCSEs - All subjects
Fr Agnel Pillar
India 06.1990 - 04.2000
Commercial Driver's Licence (CDL) - Bus driving
Bus company ltd
SwindonSkills
- Team Collaboration
- Customer Needs Assessment
- Customer Satisfaction
- Customer Service Expertise
- Sales Proficiency
- Helpdesk Support
Affiliations
- football
- driving
Languages
English
Proficient (C2)
Custom
B, B Auto, B1, Buses, Cars, Light Vehicles
Timeline
ADAS Technician
Belron UK
08.2022 - 03.2026
Bus Driver
Stagecoach Bus
06.2020 - 08.2022
Assistant Manager
Wondertree TRG Group
02.2018 - 08.2020
Assistant Sales Manager
Wagamama
03.2017 - 02.2018
Assistant Training Manager
Cappuccino / Auto Grill Company
04.2015 - 02.2017
Sales Assistant
Ben and Sand
05.2010 - 03.2015
Sales Executive
Medical Supplies
10.2002 - 01.2009
GCSEs - All subjects
Fr Agnel Pillar
06.1990 - 04.2000
Commercial Driver's Licence (CDL) - Bus driving
Bus company ltd