VINAY VED

• Managing daily restaurant operations, ensuring smooth service delivery and consistently high guest satisfaction.

• Leading and motivating team towards personalised service standards, fostering collaboration, and driving performance.

• Handled guest concerns with professionalism and empathy, achieving positive resolutions and enhancing loyalty.

• Monitor inventory and stock levels, coordinate with suppliers, and minimize waste through effective control.

• Ensure compliance training with food hygiene, health, and safety standards across all service areas.

• Oversee cash handling and POS operations, ensuring accuracy and adherence to company policies.

• Coordinate with kitchen and bar teams to guarantee timely preparation and delivery of food and beverages.

• Conduct performance reviews and provide coaching to staff for skill development and career growth.

• Implement upselling and cross-selling strategies to maximize revenue and enhance guest experiences.

• Escorting guests warmly and creating a welcoming atmosphere in the restaurant and event spaces.
• Take accurate food and beverage orders with allergens and ensure clear communication with kitchen and bar staff.
• Deliver food and drinks promptly and safely, meeting guest expectations.
• Maintain cleanliness and hygiene standards across dining areas in compliance with health and safety regulations.
• Provide knowledgeable recommendations on menu items, upselling, and cross-selling to enhance guest experience and increase revenue.