Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Interests
Work Availability
Quote
Timeline
AccountManager
Vimbai Tawha

Vimbai Tawha

Horley,United Kingdom

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Compassionate, possess gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in area of.Care. Collaborative team player with strong clinical and interpersonal skills. Available during the week, weekends and evenings. Experienced and knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Experienced non-medical Care Provider. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Care Worker

Triple Care Health Care Services
Dorking, Surrey, United Kingdom
05.2023 - Current
  • Scheduled and accompanied clients to medical appointments.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Monitored and assisted residents through individual service plans.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.

Service Delivery Admin

Dandemutande Investments
Harare, Zimbabwe
12.2020 - 05.2023
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.

Customer Care Consultant

Dandemutande Investments
Harare, Zimbabwe
06.2012 - 12.2020
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Navigated multiple computer systems and applications to find information.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Care Officer

Econet Wireless
Harare, Zimbabwe
03.2010 - 06.2012
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Conducted surveys to determine customer opinion of products and services.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Communicated with customers to identify needs and expectations.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.

Education

Care Certificate - Care And First Aid

St Johns Ambulance
Harare Zimbabwe
04.2023 - 07.2023

BSc Hons Degree - Information Systems

Midlands State University
Gweru Zimbabwe
03.2000 - 12.2003

Skills

Meal planning and preparation

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Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result through effectively helping with Task.

Additional Information

I am a single mom looking to join a diverse and growing team and be able to look after my daughter as well in the best possible way. I am willing to relocate.

Software

MS Applications

Certification

Care Certificate

Interests

Travelling

Cooking

Reading

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Touching and changing lives, be it 1 person or more at a time.

Timeline

Care Worker

Triple Care Health Care Services
05.2023 - Current

Care Certificate - Care And First Aid

St Johns Ambulance
04.2023 - 07.2023

Care Certificate

04-2022

Service Delivery Admin

Dandemutande Investments
12.2020 - 05.2023

Customer Care Consultant

Dandemutande Investments
06.2012 - 12.2020

Customer Care Officer

Econet Wireless
03.2010 - 06.2012

BSc Hons Degree - Information Systems

Midlands State University
03.2000 - 12.2003

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Vimbai Tawha