VIMAL DAS V.S
London
Summary
Driven and customer-focused Food Runner from ATFC Ltd, adept in teamwork and collaboration, with a strong work ethic. Excelled in enhancing customer satisfaction through efficient order delivery and maintaining high-quality standards, contributing to improved service flow. Skilled in menu memorization and customer service, I played a key role in training new staff, fostering a positive and efficient team environment.
Overview
3
3
years of professional experience
Work History
Food Runner
ATFC Ltd
Piccadilly Circus, London , UK
02.2022 - Current
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Assisted in training new food runners, improving team efficiency and service quality.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
Bachelor Of Mechanical Engineering - Engineering
Anglia Ruskin University
Chelmsford07.2024
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Hospitality service expertise
- Cleanliness
- Menu memorization
- Safety awareness
- Language fluency
- Foodservice
- Training and mentoring
- Beverage preparation
- Closing duties
- Team leadership
- Service bar restocking
Languages
English
Advanced (C1)
Timeline
Food Runner
ATFC Ltd
02.2022 - Current
Bachelor Of Mechanical Engineering - Engineering
Anglia Ruskin University