Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
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Vimal Chandooraparambil Ambareeshan

Swindon,Wiltshire

Summary

Accomplished professional with extensive expertise in customer service and technical support, specialising in call centre operations and live chat support. Demonstrates proficiency in system administration, QuickBooks, and the Microsoft Office Suite, complemented by strong web and social skills. Adept at multitasking and active listening, with a proven track record of effectively diagnosing technical issues and providing clear communication. Experienced in training for PC repair, installation, and troubleshooting. Career goals include leveraging skills in remote teamwork to enhance customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

FC Associate I, L1

Amazon
Swindon, Wiltshire
08.2024 - 02.2025
  • Picking, scanning and placing items into storage shelves in a fast and efficient manner
  • Maintaining a minimum rate of scanning and putting away items (around 450 items an hour)
  • Following the right procedure to operate a handheld scanner
  • Placing items into the correct size shelves/slots/bins for storage
  • Keeping items in the storage bins organized, with safety in mind
  • Keeping the work station clean and clutter-free
  • Following proper safety protocols
  • Packed items securely, ensuring product safety during transport.
  • Organised products in the warehouse according to specific location codes.
  • Improved order fulfilment efficiency by diligently processing customer orders.
  • Maintained warehouse cleanliness for a safe and efficient work environment.

Warehouse Operative

The Hut Group
07.2022 - 08.2024
  • As a Warehouse Operative, you play a pivotal role in the efficient operation of our warehouse, ensuring that products are received, stored, and dispatched accurately and on time
  • Your responsibilities encompass a range of tasks, from inventory management and order fulfillment to maintaining a safe and organized warehouse environment
  • Key Responsibilities:
  • Order Processing: Accurately pick, pack, and prepare orders for shipment, ensuring orders are completed on schedule and in accordance with customer requirements
  • Inventory Management: Maintain an organized and efficient system for receiving, storing, and tracking inventory items
  • Conduct regular stock counts and record inventory data
  • Quality Control: Inspect incoming and outgoing products to verify that they meet quality standards and are free from damage or defects
  • Report any discrepancies promptly
  • Material Handling: Safely operate forklifts, pallet jacks, and other equipment for moving and stacking goods
  • Ensure compliance with safety guidelines
  • Shipping and Receiving: Load and unload trucks and containers, and verify the accuracy of shipments
  • Document all incoming and outgoing shipments
  • Cleanliness and Organization: Maintain a clean, safe, and organized warehouse, including proper storage and labelling of products
  • Dispose of waste materials appropriately
  • Collaboration: Coordinate with team members and supervisors to achieve daily productivity and efficiency goals
  • Communicate any issues or obstacles in the warehouse operation
  • Safety Compliance: Adhere to safety regulations, guidelines, and procedures to prevent accidents and injuries
  • Report any safety concerns or incidents

Associate IT HELPDESK

Sutherland Global Services
Ernakulam, Kerala
12.2014 - 02.2022
  • Diagnose software and hardware problems and resolved those issues immediately
  • Provide day-to-day application support and customer service to clients
  • Diagnosing and solving hardware or software faults
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • In-depth knowledge of operating system user interface
  • Solid command over typing and communication skills
  • Ability in handling bulk volume within the stipulated time and strong ability in handling typing related applications
  • Prioritize and manage multiple open cases simultaneously
  • Flexible in doing shifts and well adapted in multitasking environment

Education

Bachelor Of Technology - Electronics and Communication Engineering

SRI VENKATESWARA COLLEGE OF ENGINEERING
Tamilnadu
03.2010 - 01.2014

Skills

  • Word Processing
  • Multi-tasking
  • Active listening
  • Remote teamwork
  • Call centre experience
  • Live chat support
  • System Administration
  • QuickBooks
  • Web and Social Skills
  • Microsoft Office
  • Adobe Suite
  • Listening, Clarity and concision
  • Verbal and nonverbal communication
  • Clarity and concision
  • Loading and unloading
  • Picking, packing and dispatching
  • Training in the repair, assembling, installation, and troubleshooting of PC's
  • Application installation
  • Software update installation
  • Software diagnosis
  • Technical issues analysis
  • Customer service expert

Certification

KELTRON CONTROLS PC Assembling and maintenance, 12/01/13

Custom

The information stated above is true to the best of my knowledge and belief.

Timeline

FC Associate I, L1

Amazon
08.2024 - 02.2025

Warehouse Operative

The Hut Group
07.2022 - 08.2024

Associate IT HELPDESK

Sutherland Global Services
12.2014 - 02.2022

Bachelor Of Technology - Electronics and Communication Engineering

SRI VENKATESWARA COLLEGE OF ENGINEERING
03.2010 - 01.2014

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Vimal Chandooraparambil Ambareeshan