Summary
Overview
Work history
Education
Languages
Timeline
Generic
VILMA GUDINO

VILMA GUDINO

Newhall,Wiltshire

Summary

[Job Title] bringing extensive call centre experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work history

café customer services

Catalent pharma solution
SWINDON, WILTS
06.2023 - 07.2023

On till cash handle. customer service cash handling'

solving the customer problems.

Administrator/data validator

SWISS POST
RWB SWINDON, Flintshire
01.2022 - 12.2022

dmin Working in validation team(testing) 05/01/2022 to 30/12/2022. Purchase Orders • Interpretation of client contracts to ensure correct Sales Order set up; reviewing customer PO accuracy, demand forecasting, customer contract conditions, special VAT handling requirements, • Checking and approving invoicing prior to processing and providing support for financial audits. • . • Reviewing and resolving invoice queries and anomalies to support Accounts Receivable cash collections. • Extremely well organised with excellent attention to detail • Excellent written and numeracy skills • Able to work independently with an ability to prioritise multiple tasks with SLA (service levelagreement) ROLE Proficient in English language (both oral and written). • Good inter-personnel and communication skills (both oral and written) i.e., scanning, printing use the t • Filing documents • Customer refunds completing a variety of administration tasks within payment Resolving issues and customer queries on call and email, refunds issue handling multitask customer call and problems solving document prepping company like NHS Property, Zurich, kemp, Sodexo, brakes, multi-Tennent, fresh-direct city RPO bank check validation, multi-task and multi company from batch manager tool

faculty staff

Oxford Brookes University
SWINDON, WILTS
12.2018 - 12.2022

Help for NMC exam tidy, lab.) cleaning help.

Software Tester

TSCOUT CO LTD INDIA
India, banalore
01.2010 - 07.2012

in IT industry as Quality Assurance. • Working of experience in agile methodology • Proficient in Test Management Tool, HP Quality Centre/ ALM • Well versed with SDLC and STLC methodologies. • Have done Smoke, Functional, Regression, Sanity, Retesting, computability Testing. • Experienced in mentoring junior resources including work allocation, reviewing the deliverables and knowledge transfers across the team. • Have Complete Knowledge and understanding about Agile Methodology and Process • testing manual testing , testing web base testing Self-learning, Customer oriented view. • Good Knowledge of Writing, Execution and Reviewing of Test case testing APIs• SQL Raising defects using tool JIRA/Microsoft TFS, /postman

Education

Bachelor of commers - commers

BGVES COLLEGE/DARWARD UNI
india
06.2005 - 04.2008

COMPUTER TECHNIQE 2 YEARS -

BGVES COLLEGE/BANGLORE UNI
india
06.2002 - 06.2004

Computer hardware and networking in goa ,India -

DIGICOM COMPUTER EDUCATION
india
02.2007 - 12.2008

Languages

English
Fluent

Timeline

café customer services

Catalent pharma solution
06.2023 - 07.2023

Administrator/data validator

SWISS POST
01.2022 - 12.2022

faculty staff

Oxford Brookes University
12.2018 - 12.2022

Software Tester

TSCOUT CO LTD INDIA
01.2010 - 07.2012

Computer hardware and networking in goa ,India -

DIGICOM COMPUTER EDUCATION
02.2007 - 12.2008

Bachelor of commers - commers

BGVES COLLEGE/DARWARD UNI
06.2005 - 04.2008

COMPUTER TECHNIQE 2 YEARS -

BGVES COLLEGE/BANGLORE UNI
06.2002 - 06.2004
VILMA GUDINO