vilma bana
sheffield,South Yorkshire
Summary
Dedicated professional with experience in customer-facing roles, establishing positive interactions and enhancing client satisfaction. Supports team efforts through effective communication and attentive service, ensuring a welcoming environment. Focused on delivering high-quality outcomes in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Cleaner
irwinmitchell
sheffield, england
2015.04 - 2023.06
- Followed sanitisation, health and hygiene regulations.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
apprenticeship dental nurse
totley rise dental practice
sheffield, South Yorkshire
2022.09 - 2022.10
- Assisted dentists with various dental procedures, including fillings, extractions, and root canals, enhancing patient care.
- Sterilised and prepared instruments and equipment in accordance with strict hygiene protocols, maintaining a safe workspace.
- Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
- Supported dentists throughout complex dental procedures.
- Sterilised and disinfected instruments and working surfaces, following infection control procedures.
- Created calm and comforting environments for patients undergoing extractions, offering support where needed.
Housekeeper
Mercury hotel
sheffield, South Yorkshire
2015.01 - 2015.05
- Cleaned rooms to satisfaction of clients and management.
- Prepared room and linen changes prior to arrival of house guests.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Kept utility sink rooms in clean, neat and orderly condition.
kitchen assistant
Chiquitos restaurant
sheffield, South Yorkshire
2014.11 - 2015.05
- Supported chefs by efficiently preparing salads, sandwiches, and side dishes to enhance menu offerings.
- Optimised kitchen operations by executing daily cleaning and restocking tasks.
- Ensured compliance with food safety regulations during food handling, preparation, and storage.
- Contributed to preparation of basic food items under chef supervision, ensuring adherence to recipes and quality guidelines.
- Sanitise food preparation areas to uphold hygiene standards and ensure safe food handling practices.
- Operated kitchen equipment in accordance with manufacturer's instructions and company safety protocols.
recepcionist
Escola profissional profitecla
lisboa, Portugal
2008.06 - 2009.06
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
Education
Diploma of Higher Education - Tourism technique
School Professional Profitecla
lisbon2008-01
Skills
- Sanitisation compliance
- Equipment operation
- Customer relationship management
- Office organization
- Time management
- Positive communication
- Professional attitude
- Cleaning standards
Languages
English
Upper Intermediate
B2
Portuguese
Advanced
C1
Timeline
apprenticeship dental nurse
totley rise dental practice
2022.09 - 2022.10
Cleaner
irwinmitchell
2015.04 - 2023.06
Housekeeper
Mercury hotel
2015.01 - 2015.05
kitchen assistant
Chiquitos restaurant
2014.11 - 2015.05
recepcionist
Escola profissional profitecla
2008.06 - 2009.06
Diploma of Higher Education - Tourism technique
School Professional Profitecla