Viktorija Botyriute

Accomplished professional with expertise in customer success and client relations, specialising in B2B and B2B2C SaaS delivery. Proven track record in loyalty program management and agile project management, ensuring effective stakeholder communication and seamless onboarding and training processes. Skilled in user acceptance testing, process improvement, contract support, and revenue protection. Committed to driving business growth through strategic initiatives and continuous improvement.

• Contributed to tripling the client base by ensuring smooth delivery, clear communication, and trusted relationships in collaboration with Sales and Delivery teams.
• Supported account growth of c.£200k in upsell revenue and c.£160k monthly reward revenues through reliable delivery, operational expertise, and client advocacy.
• Safeguarded company revenue by defending fee structures in client negotiations and providing cost insights during contract discussions.
• Streamlined processes and training, cutting support escalations and reducing errors across loyalty operations.
• Recognised by clients for reliability and honesty, often chosen as the preferred contact for clear, direct communication.
• Acted as Product Owner proxy in Agile projects: managed backlog, prioritised tickets, and reviewed acceptance criteria to represent client needs.
• Trained junior colleagues and produced documentation to support consistent knowledge transfer and programme delivery.
• Selected as internal example of career progression; company funded PRINCE2 Agile Practitioner certification in recognition of potential.

PRINCE2 Agile Foundation

PRINCE2 Agile Practitioner

• Regular gym-goer; strength training and running to boost focus, clarity, and resilience.