VIKTORIJA AREFJEVA
Riga / London
Summary
I am a dedicated and result-driven person with a successful background of studying in university; experienced in sales, finance and supervising, possess good interpersonal and communicative skills; enjoy being a part of productive team and thrive in pressurized and challenging working environments. Experienced Key Account Manager with a proven track record of providing superior customer service to buyers, with excellent customer satisfaction rates. Bringing forth a commitment to success and increasing sales rates. Experienced in helping clients to discover and purchase the right products that meets their needs and desires. Adept in all Sales procedures and committed to building and fostering positive relationships with clients and industry members. Recognized for unique and effective negotiation skills throughout a 10 year career.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Sanitex
Riga
2016.11 - Current
- Sales of food/nonfood category products in HORECA / Sales projections / Goals / KPI / Sales strategy;
- Sales processing / Negotiation Management with Customers on co-operation and conditions;
- Logistic and warehouse operations;
- Customer support / After sales service / Agreements;
- New customer attraction and further cooperation;
- Client portfolio planning;
- Stock / Forecast;
- Market Analysis / Competitiveness / Competitors / Trends / Fashion / Exhibitions / Master Class;
- Identify and respond to client needs
- Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in.
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.
- Managed a portfolio of key accounts, consistently exceeding sales targets by 15%.
- Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
Board Member Assistant
Active Media LTD
Riga
2013.04 - 2016.11
- Active Media product group trade process management ( Visa Pre-paid card Airbaltic ) / After sales service / Agreements / Campaign Activities / Customer service;
- Office Administration / Processing / Process paperwork;
- HR specialist - Hire or refer qualified candidates; Conduct new employee orientations; Interview applicants about their experience, education and skills;
- Digital Marketing;
- Supervising daily operations of Active Media Group;
- Improving and monitoring performance, routines of each team member individually;
- Liaising with supervisors and third parties to gather information and resolve issues;
- Reviewing the performance of staff, identifying training needs and planning training sessions.
Senior Sales Manager
Elite Associates UK
London
2012.01 - 2013.04
- Retail VIP customer service
- Sales focused on Luxury Segment Clothes ( Burberry, Chloe, Prada, Gucci, Loewe );
- Selecting clothing, conforming to figure of client and occasion;
- Help customer in closet organization and classification of clothing as per occasion attraction;
- Coordinate and help store manager to achieve all fashion related goals;
- Work with sales team focusing on developing account road maps, deal strategies, and then help on executing against both;
- Maintaining a flexible work schedule including evening, weekend and holiday availability.
- Opening and closing the store;
- Maintain the spirit of ownership by demonstrating strong problem-solving skills; training;
Education
Diploma of Higher Education - Global Business
University of Suffolk
London, ENG2029
Bachelor Degree of Business Administration - Project Management, Financial Management, International Business, Strategic Management, Management Psychology, Marketing
International Institute of Economics and Business Administration
Riga07.2011
Digital Marketing -
RISEBA
02.2020
Skills
- Project Management
- B2B Sales
- Analytical Skills
- Pricing Strategy
- Good team player
- Flexibility and Adaptability
- Business Management
- Staff Supervision
- Data review
- Data Analysis
- Digital Marketing
- Excellent Communication Skills
- Market analysis
- Sales strategy development
- Sales forecasting
- Business development
- Customer support
- Presentation Skills
- Administration
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Retail sales
- Issue resolution
- Trend identification
- Customer needs assessment
- Self motivated
- Sales KPI management
- Pricing strategies
- Brand positioning
Languages
Russian
First Language
English
Upper Intermediate
B2
Latvian
Advanced
C1
Hobbies and Interests
- Studies
- Self-Development
- Finance
- Art
- Sport
- Music
- Travel
Timeline
Key Account Manager
Sanitex
2016.11 - Current
Board Member Assistant
Active Media LTD
2013.04 - 2016.11
Senior Sales Manager
Elite Associates UK
2012.01 - 2013.04
Diploma of Higher Education - Global Business
University of Suffolk
Bachelor Degree of Business Administration - Project Management, Financial Management, International Business, Strategic Management, Management Psychology, Marketing
International Institute of Economics and Business Administration
Digital Marketing -
RISEBA