EPOS NOW
Viktoriia Vlasenko
Barista
London
Summary
Friendly and experienced Barista and Organizational manager with a talent for preparing delicious coffee and desserts while ensuring top-notch customer service. Skilled at helping customers choose their favorite beverages, maintaining a clean and organized workspace, and creating a welcoming atmosphere to enhance every customer’s experience.
Overview
6
6
years of professional experience
Work History
Head Barista and Organizational Manager
80-20 Wines and Coffee Shop
05.2024 - Current
- Assisted customers in selecting beverages, ensuring excellent customer service.
- Brewed and served coffee, tea, and other non-alcoholic drinks to company standards.
- Maintained cleanliness of workspace and dining areas.
- Coordinated daily operations and managed team schedules to ensure smooth workflow.
- Oversaw inventory and procurement to maintain stock levels efficiently.
- Planned and executed events, focusing on enhancing customer satisfaction.
Cocktail Waiter / Waitress
Firmdale Hotels
11.2022 - 04.2024
- Managed the floor and met customers
- Served customers and sold products
- Up-sold additional products when appropriate
- Carried dirty plates, glasses, and silverware to the kitchen for cleaning
- Arranged table settings and maintained cleanliness
Team Member
The Patate
07.2022 - 10.2022
- Gave menu recommendations upon request
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Barista and Waiter / Waitress
Coffee Shop
10.2018 - 06.2019
- Made coffees and prepared desserts
- Ensured customer satisfaction during their time in the restaurant
- Cleaned counters, machines, utensils, and seating areas daily.
Education
M.D. - Finance, Banking, And Insurance
Taras Shevchenko National University of Kyiv
04.2001 -
Skills
- Beverage preparation
- Espresso machine operation
- Opening and closing duties
- Communication skills
- Food preparation
- Team player
- Event planning and execution
- Strong organizational and logistical skills
- Inventory management
Software
EXCEL
WORD
Timeline
Head Barista and Organizational Manager
80-20 Wines and Coffee Shop
05.2024 - Current
Cocktail Waiter / Waitress
Firmdale Hotels
11.2022 - 04.2024
Team Member
The Patate
07.2022 - 10.2022
Barista and Waiter / Waitress
Coffee Shop
10.2018 - 06.2019
M.D. - Finance, Banking, And Insurance
Taras Shevchenko National University of Kyiv
04.2001 -
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