Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Viktoriia Tiulpa

Viktoriia Tiulpa

London

Summary

  • Motivated by an attractive personality and flexible approach.
  • An optimistic, friendly and forward-thinking customer should contribute to the enjoyment of food.
  • Ability to anticipate customer needs, respond to complaints and resolve emerging issues in a timely manner.
  • Maintains concentration and a positive attitude in stressful situations and in conditions of a large amount of work.
  • Organized, punctual and reliable candidate who successfully manages multiple priorities with a positive attitude. Willingness to take on additional responsibilities to achieve team goals.
  • A hardworking and passionate applicant with strong organizational skills, aspiring to an entry-level position. Ready to help the team achieve company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress

Happy Restaurant London
12.2022 - Current
  • Remained calm and balanced when working with difficult clients or during busy shifts.
  • Keeping server areas clean and stocked to increase efficiency at the tables.
    Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed special offers and took orders for drinks.
  • Showed enthusiasm and promoted excellent customer service, successfully increasing referrals and clients.
    Cleaning and rearranging tables to keep the dining room and work areas clean.
  • Health and safety regulations relevant to the hospitality industry were followed to minimize accidents, incidents and liability to the restaurant.
  • Cooperation with kitchen staff to correctly inform customers about unavailable dishes and waiting times.
  • Answers to customer questions, recommended products and recorded order information.
  • Folded napkins and prepared silverware sets to ensure enough supply for the host station.

Education

No Degree - Automation And Computer-integrated Technologies

Zaporizhzhya National University
Ukraine, Zaporizhzhia
07.2027

Skills

  • Menu presentation
  • High volume restaurantsResolution of conflicts and complaints
  • Preparing a dish
  • Account Calculation
  • Workflow coordination
  • Team collaboration
  • knowledge of one or more foreign languages
  • Table service
  • Warm and friendly
  • Food Run
  • Table setting
  • Guest Satisfaction
  • Careful handling of money

Certification

  • High-Speed Training Certificate "Occupational Health and Safety Training for Employees"
  • High Speed Training Certificate "Food Allergen Awareness"
  • High-Speed Training Certificate "Food Hygiene and Safety for Catering, Level 2"

Languages

Ukrainian
Native language
English
Intermediate
B1
Russian
Proficient
C2
Bulgarian
Intermediate
B1

Timeline

Waitress

Happy Restaurant London
12.2022 - Current

No Degree - Automation And Computer-integrated Technologies

Zaporizhzhya National University

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Viktoriia Tiulpa