Viktoriia Mykhailova
Sheffield
Summary
- Personable and reliable with positive, upbeat attitude. Knowledge of customer service principles and strong communication skills. Dedicated to creating memorable experiences for guests through exceptional service and attention to detail. Have a rule to always give my best attitude and smile for guests, as kindness and good attitude are main factors in creating warm and welcome environment.
- Experienced with managing front-of-house operations and ensuring guest satisfaction. Uses strong communication and problem-solving skills to create welcoming environment. Knowledge of maintaining high standards in service and team collaboration.
- Bringing creative and positive energy, combined with keen eye for detail. Knowledge of flavor pairings and baking techniques, complemented by proficiency in creating visually appealing desserts. Dedicated to delighting customers with stunning and delectable creations.
Overview
3
3
years of professional experience
Work History
Car Insurance Agent
Allianz Ireland
04.2024 - 10.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Dessert Chef, Pizza Chef, Morning Chef
Ballyliffin Lodge&Spa Hotel
07.2023 - 03.2024
- Assisted management with budget planning by providing input on ingredient costs and labor requirements for the dessert department.
- Enhanced customer satisfaction by creating visually appealing and delicious dessert options.
- Mentored junior chefs in pastry techniques, fostering a positive learning environment in the kitchen.
- Created custom desserts for special events such as weddings or parties, exceeding client expectations every time.
- Cleaned and maintained kitchen equipment and oven.
Front of House Associate
SEABUS Restaurant
12.2021 - 05.2023
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Managed reservations and walk-ins, optimizing table turnover and minimizing wait times.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Bachelor of Arts - Law
The University of Sheffield
Sheffield, United Kingdom06-2028
High School Diploma -
Gymnasium 7, High School
Odessa, Ukraine06-2023
Skills
- Client support
- Professional conduct
- Food safety awareness
- Phone etiquette
- Guest relations
- Team collaboration
- Multilingual
- Teamwork and collaboration
- Customer follow-up
- Client relations
- Attention to detail
- Multitasking Abilities
Languages
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Polish
Upper intermediate (B2)
Czech
Advanced (C1)
Timeline
Car Insurance Agent
Allianz Ireland
04.2024 - 10.2024
Dessert Chef, Pizza Chef, Morning Chef
Ballyliffin Lodge&Spa Hotel
07.2023 - 03.2024
Front of House Associate
SEABUS Restaurant
12.2021 - 05.2023
Bachelor of Arts - Law
The University of Sheffield
High School Diploma -
Gymnasium 7, High School
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