Viktoria Voitechovic
London,United Kingdom
Summary
Experienced Hospitality Professional specialising in Guest Relations and Meetings & Events in luxury hotels. Delivered exceptional guest experiences and supported event logistics while coordinating cross-functional teams. Strong communication, organisation, and problem-solving abilities enhance client relationships and service delivery. Familiar with Oracle OPERA Cloud, committed to crafting memorable guest and event experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Guest Experience Specialist
The Clermont, Victoria
London
2026.05 - 2026.06
- Coordinated event logistics for corporate meetings, conferences, and private functions.
- Liaised with clients and internal departments to ensure seamless event delivery.
- Managed guest requests and VIP arrangements for high-profile events.
- Supported planning and execution of meetings and events from enquiry to completion.
- Handled booking modifications smoothly for guest peace of mind.
- Resolved customer complaints quickly, improved reputation of establishment.
Receptionist
The Clermont, Victoria
2025.05 - 2026.05
- Generated approximately £4,000+ monthly commission through upselling rooms, upgrades, and hotel services.
- Increased room upgrade rates by 15% through proactive sales strategies and personalised guest engagement.
- Awarded Employee of the Month for outstanding performance, strong sales results, and contribution to revenue growth.
- Supported Meetings & Events team with event coordination, group bookings, and guest requirements to ensure seamless delivery.
- Built strong relationships with corporate and regular guests, consistently delivering personalised and professional service.
- Experienced in Oracle OPERA Cloud (1 year), managing reservations, guest profiles, room allocations, and operational requests in a luxury hotel environment.
- Collaborated with Front Office, Reservations, Food & Beverage, and Events teams to ensure smooth daily operations and successful client experiences.
- Trained new team members on POS systems and OPERA PMS procedures.
Restaurant Team Leader
The Royal Horseguards Hotel
London
2024.06 - 2025.05
- Managed VIP guest requests and coordinated with operational departments to ensure personalised service delivery
- Delivered exceptional guest experiences within a luxury 5-star hotel environment
- Resolved guest concerns promptly to uphold high levels of client satisfaction
- Cultivated effective communication and multitasking skills in a customer-facing leadership role
- Upsold dining experiences and hotel services, contributing to increased guest spend and revenue performance
- Conducted shift briefings and maintained clear communication between team members and management.
- Worked closely with multiple departments to ensure seamless guest experiences and efficient hotel operations.
- Acted as the first point of contact for guest concerns, resolving issues professionally and efficiently to ensure guest satisfaction.
Events Host & Coordination Support
Bar 100 Shoreditch Hotel
London
2023.12 - 2024.06
- Supported VIP, corporate, and private events within a luxury hotel environment.
- Supported the delivery of corporate, private, and social events, ensuring a seamless guest experience from arrival to completion.
- Acted as primary contact for guests and attendees, addressing enquiries and resolving issues efficiently and courteously.
- Coordinated with events, food & beverage, reception, and operations teams to facilitate seamless event execution.
- Monitored event timelines and operational requirements to support smooth and efficient event delivery.
- Assisted with event setup and breakdown, ensuring venues met client specifications and brand standards.
- Managed multiple guest requests in a fast-paced environment while maintaining strong attention to detail.
- Cultivated strong relationships with clients, guests, and internal stakeholders through effective communication and high service standards.
- Ensured compliance with health, safety, and service standards throughout all events.
Education
Bachelor of Arts - Architecture
University of Westminster
London 2021.01 - 2025.01
A Levels -
Stoke Newington Sixth Form
LondonSkills
- CRM systems
- OPERA PMS
- Revenue generation
- Lead generation support
- Sales strategies
- Event coordination
- Client retention
- Stakeholder communication
- Relationship management
- Problem solving
- Interpersonal skills
- Outlook
- PowerPoint
- Adobe Suite
- Handling difficult guests
- Multilingual communication
LANGUAGES
English - Fluent
Russian - Native
Timeline
Guest Experience Specialist
The Clermont, Victoria
2026.05 - 2026.06
Receptionist
The Clermont, Victoria
2025.05 - 2026.05
Restaurant Team Leader
The Royal Horseguards Hotel
2024.06 - 2025.05
Events Host & Coordination Support
Bar 100 Shoreditch Hotel
2023.12 - 2024.06
Bachelor of Arts - Architecture
University of Westminster
2021.01 - 2025.01
A Levels -
Stoke Newington Sixth Form