Viktoria Polesova
Sheffield,south yorkshire
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Advisor
Ovo Energy
Sheffield, South Yorkshire
09.2022 - Current
- Utilised databases, tools, applications and operating systems with accuracy.
- Delivered first class customer service, prioritising empathy, patience and building rapport.
- Demonstrated excellent customer service and rapport building skills by phone and through written correspondence.
- Resolved 100 of weekly queries within first call, maintaining first time resolution rate of 80%.
- Actively listened to customers to quickly identify needs and proactively enhance their brand experience.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Escalated queries outside area of expertise whilst keeping customers updated to ensure speedy outcome.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Skilfully navigated challenging phone conversations with resilience, confidence and interpersonal skills to achieve positive outcome.
Production Assistant
Blue Arrow
Mansfield, Nottinghamshire
03.2020 - 09.2023
- Worked with discretion on set, respecting confidentiality and privacy.
- Kept off set locations clean and organised to help promote smooth workflows.
- Managed personal workload to maximise productivity and adapt to changing needs of teams.
- Charged and redistributed batteries to aid communications.
- Used initiative to complete tasks with minimal instructions and supervision.
- Communicated clearly with people at different levels in fast-paced environment.
Production Machine Operator
Greencore UK Manton Wood
Worksop, Nottinghamshire
05.2022 - 12.2022
- Cleared debris and waste from working areas, maintaining safe conditions.
- Packaged orders with excellent presentation skills.
- Set up and operated machine tools to produce precision parts within allotted timeframes.
- Set appropriate machinery parameters to deliver exceptional quality standards across high-volume jobs.
- Kept machinery well-maintained in line with safety regulations.
- Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
- Controlled factory equipment to exceed daily production targets.
- Produced QA samples and conducted quality testing.
- Liaised with engineering team to resolve breakdowns.
Retail Assistant
VIVI FASHION
Rotherham, South Yorkshire
02.2019 - 12.2019
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service, untilised practical communications skills to maintain and build positive client relationships.
- Received stock deliveries, accurately completing paperwork and updating system records.
Education
GCSEs - English & Mathematics
Hinde House 3-16 School
Sheffield 05.2017 - 08.2019
NVQ Level 2 - Catering
Rother Valley College
Rotherham 06.2020 - 02.2021
Skills
- Aftersales support
- Inbound call handling
- Microsoft Office
- Data verification procedures
- Queue management
- Payment processing
- Product and service expertise
Languages
English
Fluent
Czech
Fluent
Polish
Fluent
Slovak
Proficient (C2)
Russian
Advanced
Timeline
Customer Care Advisor
Ovo Energy
09.2022 - Current
Production Machine Operator
Greencore UK Manton Wood
05.2022 - 12.2022
NVQ Level 2 - Catering
Rother Valley College
06.2020 - 02.2021
Production Assistant
Blue Arrow
03.2020 - 09.2023
Retail Assistant
VIVI FASHION
02.2019 - 12.2019
GCSEs - English & Mathematics
Hinde House 3-16 School
05.2017 - 08.2019
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